Anas Abdulla KV
Toronto,ON
Summary
Dynamic and dedicated Hospitality and Service Management Professional with a proven track record in customer service within the hospitality industry. Skilled in handling guest relation, finding solutions for problems and performing duties effectively. Exhibited leadership while serving in the absence of managers and had proven track record for raising guest satisfaction and upholding operational excellence. Skilled in resolving complaints, manage delicate enquiries and working with the teams to simplify business operations
Overview
5
5
years of professional experience
Work History
Housekeeping Coordinator
Delta Hotels By Marriott
2023.06 - Current
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Addressed and resolved guest complaints promptly to maintain high satisfaction levels.
- Managed 20 plus incoming calls and request from Front Desk and Guests
Receptionist( CO-OP)
Taste Of Malayalees
2023.03 - 2023.06
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed POS system operations, processing orders, payments and issuing receipts.
- Mastered front desk administrative duties including opening and closing procedures, ensuring operational efficiency.
- Resolved customer problems and complaints.
Front End Cashier
Rabba Fine Foods
2022.10 - 2023.01
- Greeted and assisted customers upon entry, swiftly addressing their needs to enhance the shopping experience.
- Fostered customer loyalty by building relationships and encouraging repeat visits through exceptional service.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Guest Service Agent
Grand Hotel
2020.01 - 2021.05
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Education
BBA - Human Resources Management
Jain University
Bangalore, India03.2026
Post Secondary Diploma - Hospitality- Hotel And Resort Services Management
Fanshawe College
Toronto04.2024
Skills
- Guest communication
- Writing and verbal communication
- Check-in and Check-out Procedures
- Administrative Skills
- Hospitality services
- MS office
- Work Prioritization
- Conflict Management
- Quick to Adapt
- Time Management
- Client Driven
- Analytical thinker
Technical Skills
- Opera
- Outlook
- Zoom
- Microsoft Power Point
- Microsoft Word
- Empower/GXP
- Basic Microsoft Excel
Timeline
Housekeeping Coordinator
Delta Hotels By Marriott
2023.06 - Current
Receptionist( CO-OP)
Taste Of Malayalees
2023.03 - 2023.06
Front End Cashier
Rabba Fine Foods
2022.10 - 2023.01
Guest Service Agent
Grand Hotel
2020.01 - 2021.05
BBA - Human Resources Management
Jain University
Post Secondary Diploma - Hospitality- Hotel And Resort Services Management
Fanshawe College
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