Anarose Knight
Downey
Summary
Experienced and detail-oriented professional actively pursuing a Cybersecurity Analyst role. Proficient in Linux, Windows, SQL, Splunk, and WireShark with a solid foundation in Information Security, Network Security, and Threat Analysis. Holds a Google Cybersecurity Professional Certificate. Excels in problem-solving and critical thinking. Committed to safeguarding digital assets and mitigating potential risks. Well-equipped to contribute to the protection of sensitive information in a dynamic cybersecurity environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
Self-Employed
10.2022 - Current
- Provide personalized care and assistance to clients, focusing on enhancing their well-being and independence through empathy and effective communication
- Implement advanced caregiving techniques and equipment, such as gait belts, to improve client mobility and safety, effectively reducing fall risks
- Prepare nutritious meals and ensure a safe living environment, contributing to clients' overall health and safety
- Create a compassionate and supportive atmosphere, consistently prioritizing health, safety, and trust, leading to exceptional client satisfaction
Assistant Manager
Speedway LLC
01.2022 - 07.2022
- Directed daily operations and enforced policies to ensure seamless service delivery and compliance with company standards
- Managed and developed a team of 10 employees, enhancing productivity by 30% through structured training programs and performance oversight
- Streamlined staff scheduling using data-driven analysis, increasing sales by 15% and minimizing resource gaps
Manager/Administrator
CF Bauman Properties Inc.
07.2019 - 10.2021
- Managed high-priority customer accounts, resolving 95% of cases on first contact to streamline operations and enhance service delivery
- Collaborated with cross-functional teams to analyze shipping data, implementing tailored solutions that improved customer satisfaction by 20%
- Identified inefficiencies and proposed process improvements, strengthening customer trust and fostering long-term account retention
CSR Driver
Inpax Final Mile Delivery Amazon Subcontractor
03.2019 - 07.2019
- Delivered packages across a 108-mile daily route, ensuring timely and safe deliveries while adhering to company protocols
- Provided exceptional customer service, fostering strong client relationships to maintain a high level of customer satisfaction
Billing Agent
Charter Communications Inc.
09.2018 - 03.2019
- Addressed technical issues and billing concerns with professionalism, achieving a 98% resolution rate on first contact and consistently receiving positive feedback for service quality
- Utilized problem-solving skills and technical knowledge to troubleshoot effectively and provide clear, actionable solutions, successfully de-escalating tense situations
Delivery Driver
Tabe Trucking Inc.
04.2018 - 09.2018
- Ensured timely and secure delivery of packages over a 108-mile route, consistently maintaining high service standards and adhering to predetermined schedules
- Collected Cash On Delivery (COD) payments from business clients, delivering exceptional customer service to foster strong client relationships and enhance satisfaction
Education
Certificate - Cybersecurity
Merit America
01.2025
Bachelor - Radiologic Technology
Miami University
05.2018
Associates - IT Programming
Miami University
05.2018
Skills
- Linux
- Windows
- SQL (BigQuery)
- Splunk
- WireShark
- Tcpdump
- Suricata
- Python
- ChatGPT
- Information Security
- Network Security
- Vulnerability Assessment
- Threat Analysis
- Log Analysis
- Security Frameworks and Controls
- Google Workspace
- Slack
- Problem-Solving
- Collaboration
- Attention to Detail
- Calmness Under Pressure
- Strong Communication
- Leadership
- Critical Thinking
- Adaptability
- Time management
- Respectful and compassionate
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Verbal and written communication skills
- Risk mitigation
- Identity and Access management
- Vulnerability assessment
- Penetration testing
- Data entry and management
- Numerical data entry
- Alphanumeric data entry
- Efficient data entry techniques
Certification
- Google Cybersecurity Professional Certificate, Merit America, 12/31/24
- Certificate Cybersecurity, Merit America, 01/31/25
Timeline
Caregiver
Self-Employed
10.2022 - Current
Assistant Manager
Speedway LLC
01.2022 - 07.2022
Manager/Administrator
CF Bauman Properties Inc.
07.2019 - 10.2021
CSR Driver
Inpax Final Mile Delivery Amazon Subcontractor
03.2019 - 07.2019
Billing Agent
Charter Communications Inc.
09.2018 - 03.2019
Delivery Driver
Tabe Trucking Inc.
04.2018 - 09.2018
Certificate - Cybersecurity
Merit America
Bachelor - Radiologic Technology
Miami University
Associates - IT Programming
Miami University
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