Ana Raquel Martins
TORONTO,ON
Summary
Experienced Administrative Professional with over 13 years in legal and media office environments. Expertise in document preparation, client communication, and workflow optimization. Technical proficiency includes troubleshooting and maintaining computer systems. Recognized for reliability and adaptability across diverse settings.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Corriere Canadese
Toronto, ON
12.2024 - Current
- Managed daily office operations and ensured smooth workflow for team activities.
- Maintained filing systems and organized documents for easy access and retrieval.
- Assisted in preparing reports and presentations using company templates and guidelines.
- Handled correspondence, including emails, phone calls, and memos, effectively communicating information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed invoices for payment using accounting software applications.
Legal Administrative Assistant/Receptionist
Worker Canada Immigration Services Inc.
Toronto
09.2013 - Current
- Prepare and format legal documents and correspondence
- Manage client files and legal records
- Schedule appointments and meetings
- Handle confidential documents and case information
- Manage incoming calls and front desk operations
- Processed incoming correspondence, ensuring timely responses to inquiries.
- Provided administrative support to enhance office efficiency and workflow.
- Maintained client databases and filing systems, including hard copy and electronic files.
Waitress - Part-Time
Caldense Bakery and Pastry
Toronto, ON
10.2011 - Current
- Delivered exceptional customer service, enhancing guest experience in fast-paced bakery environment.
- Greeted customers and provided menu recommendations, contributing to increased sales.
- Took orders for food and drinks and delivered them to guests.
- Educated customers on menu items and daily specials effectively.
- Addressed customer inquiries and complaints professionally, fostering loyalty and satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in food preparation, ensuring quality standards were met.
- Handled cash transactions accurately at the register.
Education
High School Diploma -
ETAP-Escola Profissional (Trade School)
Vila Nova De Cerveira, Portugal06-2010
Skills
- Office management
- Document organization
- Report preparation
- Calendar management
- Client relations
- Legal documentation
- Effective communication
- Record keeping
- Problem solving
- Administrative operations
- Microsoft Word
- Professional communication
- Documentation and recordkeeping
- Legal administrative support
- Document management
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Administrative Assistant
Corriere Canadese
12.2024 - Current
Legal Administrative Assistant/Receptionist
Worker Canada Immigration Services Inc.
09.2013 - Current
Waitress - Part-Time
Caldense Bakery and Pastry
10.2011 - Current
High School Diploma -
ETAP-Escola Profissional (Trade School)