Ana Paula Sanchez Castaneda
Davis
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Guest Advocate, Fulfillment Expert
Target
Davis
11.2024 - Current
- Assisted customers with product inquiries and recommendations.
- Managed checkout processes and ensured a smooth transaction experience.
- Handled customer complaints and resolved issues efficiently.
- Experience in fast-paced retail
- Handling online orders
- Adaptability and efficiency
- Engaged with guests to create a welcoming shopping environment.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Assisted other departments when needed to maintain efficient operations.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Strengthened customer retention by offering discount options.
Education
Bachelor of Science - Economics
Sacramento City College
Sacramento, CA 08.2024 - 12.2025
Davis Senior High School
Davis, CASkills
- Customer Service
- Bilingual (English and Spanish)
- Adaptability
- Leadership
- Team collaboration
- Problem solving
- Microsoft Excel
- Returns handling
- Stock control
- Shipping coordination
- Packing expertise
- Item selection
- Stock replenishment
- Adherence to procedures
- Inventory management
- Workplace organization
- Data interpretation
- Call center experience
- De-escalation techniques
- Computer proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Guest Advocate, Fulfillment Expert
Target
11.2024 - Current
Bachelor of Science - Economics
Sacramento City College
08.2024 - 12.2025
Davis Senior High School