Ana Paula Lima
Brantford,ON
Summary
Versatile and dynamic, with a proven track record at ChurrasQueira Beira Mar for enhancing customer loyalty through exceptional service and efficient operations. Skilled in organization and time management, adept at creating positive environments and streamlining processes. Demonstrates a strong work ethic and a commitment to continuous improvement, excelling in fast-paced settings.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Polyvig Ind.(Brazil)
Cashier
Mercearia Tia Lela (Brazil)
Brazil, BR
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
School Bus Driver
First Student School Bus
Brantford
09.2022 - Current
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Communicated information to parents to promote good communication and transparency.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Inspected and serviced buses on regular basis.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Housekeeper
Self Employed
Toronto/ Brantford ON
07.2013 - Current
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Rotated linens in storerooms and replenished when supplies ran low.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Bartender/Cashier/Waitress
ChurrasQueira Beira Mar
Toronto, ON
04.2012 - 05.2015
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Complete - Elementary Education/High School
Colegio Das Americas
Brazil, São Paulo/BRInterior Decorating
George Brown College
Toronto, NoneFashion Design -
University Anhembi Morumbi
Brazil, BR- Sao Paulo12.2011
Skills
- Organization skills
- Time management
- Team Work
- Attention to detail
- Costumer Service
- Adaptability
- Negotiation
Languages
English
Limited Working
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
School Bus Driver
First Student School Bus
09.2022 - Current
Housekeeper
Self Employed
07.2013 - Current
Bartender/Cashier/Waitress
ChurrasQueira Beira Mar
04.2012 - 05.2015
Receptionist
Polyvig Ind.(Brazil)
Cashier
Mercearia Tia Lela (Brazil)
Complete - Elementary Education/High School
Colegio Das Americas
Interior Decorating
George Brown College
Fashion Design -
University Anhembi Morumbi