Ana Paola Palomares
Toronto,ON
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Nour Abou Chakra
11.2021 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented operational strategies.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
Director of Operations
Self-employeed
01.2018 - 08.2019
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Optimized supply chain management through the implementation of best practices, reducing lead times and improving inventory control.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Tracked employee attendance and punctuality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Mentored and coached team members to foster productive and engaging work environment.
Education
GED -
Universidad Autonoma Del Estado De México
Toluca, MexicoSkills
- Business Administration
- Customer Relationship Management
- Sales
- Staff Supervision
- Process Automation
- Workflow Planning
- Bilingual
- Staff training/development
- Deadline-oriented
- Efficient multi-tasker
- Exceptional interpersonal communication
- Problem Resolution
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
General Manager
Nour Abou Chakra
11.2021 - Current
Director of Operations
Self-employeed
01.2018 - 08.2019
GED -
Universidad Autonoma Del Estado De México
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