ANANYA SIBI
936 Tattersall Drive, Victoria,Canada
Summary
Empathetic and reliable individual with a strong commitment to supporting others and delivering excellent service. Available 30+ hours weekly and dedicated to putting full effort into every responsibility. Known for patience, attentiveness, and problem-solving, with a focus on creating positive, respectful experiences for individuals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
London Drugs
Victoria, Canada
04.2024 - Current
- Delivered respectful and supportive customer service by processing returns, exchanges, and lottery services with patience, accuracy, and professionalism.
- Operated cashier and self-checkout stations, focusing on creating a positive experience through fast, friendly, and approachable service.
- Organized and maintained store layouts through planogram coordination and product placements, ensuring an accessible and welcoming environment.
- Supported team operations by assisting with break scheduling and fostering smooth workflow, demonstrating flexibility and cooperation in a team setting.
- Assisted with e-commerce order completion by carefully checking accuracy and ensuring timely processing, showing reliability and attention to detail.
- Prioritized building trust with customers and colleagues by valuing teamwork, clear communication, and a supportive attitude in all interactions.
Barista
Tim Hortons
Victoria, British Columbia
08.2023 - 03.2024
- Delivered friendly, respectful service while handling customer needs in a fast-paced setting.
- Maintained cleanliness, safety, and accuracy in food preparation and cash handling.
- Supported teammates during busy shifts, fostering teamwork and smooth workflow.
- Adapted to changing tasks with patience, empathy, and reliability.
Volunteer
Lead Foundation
Cottam, Kerala
06.2023 - 08.2023
- Assisted children and families by providing supportive care and engaging in daily activities.
- Built positive relationships through patience, empathy, and active listening.
- Supported program delivery by helping with learning activities and maintaining a safe, inclusive environment.
- Collaborated with staff and volunteers to promote teamwork and ensure smooth operations.
- Gained experience in supporting individuals with diverse needs, reinforcing strong communication and caregiving skills.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Education
Associate of Arts Degree - Pre-Social Work
Camosun College
Victoria, BC08.2025
High School Diploma -
Global Public School
Kerala, India01.2022
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Active listening
- Problem solving
- Good communication skills
Additional Information
I consider myself an ambivert who enjoys keeping a healthy balance at work. I like bringing positive energy and having fun, but I also know when it is time to stay focused and get the job done. I really value the friendships I build with my colleagues and believe it is important to listen to everyone's concerns. For me, the best workplaces feel like a family where we support each other and give our best together.
References : Amrutha Sathikumar and Ajith Mappanikattu Pappu
Certification
- First Aid & CPR (Level C or Standard First Aid with CPR/AED)
Timeline
Customer Service Specialist
London Drugs
04.2024 - Current
Barista
Tim Hortons
08.2023 - 03.2024
Volunteer
Lead Foundation
06.2023 - 08.2023
Associate of Arts Degree - Pre-Social Work
Camosun College
High School Diploma -
Global Public School