Summary
Overview
Work History
Education
Skills
Websites
Certification
Extracurricular Activities
Timeline
Generic

ANANYA ARORA

Guelph,Canada

Summary

Personable and results-oriented professional with a keen strategic mindset and leadership capabilities. Demonstrates a deep understanding of business operations paired with strong analytical and decision-making skills. Capable of driving organizational growth and fostering a high-performance culture.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Envy+ Grace
03.2023 - Current
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Prioritized helping customers over completing other routine tasks in store.

Guest Administrator

Massage Addict
02.2023 - Current
  • Greeted guests upon arrival and made them feel welcomed while providing other front desk services
  • Managed guest payments and facilitated group benefits claims processing through insurance platforms such as Telus, Sunlife, and Provider Connect for clients as required
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.

OCM/PC Analyst

University of Guelph
05.2023 - 04.2024
  • Coordinated a high volume of meetings and workshops for the HRMS Project team
  • Established an efficient email management system for the HRMS project inbox, enhancing the organized intake of project-related requests
  • Provided backup support to Project Coordinators, ensured seamless project operations, and frequently updated SharePoint websites to maintain accurate project documentation
  • Collaborated with upper management to drive strategy and implement new processes.
  • Analyzed existing systems and databases and recommended enhancements to solve the HRMS project needs.

Guest Registration & Door Staff

University of Guelph
02.2023 - 04.2024
  • Checking IDs of the students entering the residence allocated
  • Registering any guests that come with the students while keeping their safety in mind
  • Maintaining a clean and optimistic environment and helping students with their needs
  • Ensuring students' information stays confidential

Crew member

McDonald's Restaurant
06.2021 - 08.2023
  • Operated the cash register, collected payments, and provided accurate change
  • Maintained high productivity by efficiently processing customer cash, credit, debit, and voucher program payments
  • Ensured each station was clean and sanitized after every use

Live-in Assistant (Co-op)

L'Arche Stratford
01.2022 - 12.2022
  • Supported people with physical and intellectual disabilities in their daily living activities
  • Created and offered stimulation mental and physical activities to engage members
  • Assisted with dressing, bathing and meal preparation as well as daily outings
  • Documented behaviours, incidents and dispensed medications as appropriate
  • Participated in larger 'community' training, team meetings and planning sessions

Sales Associate

Bath & Body Works
09.2022 - 12.2022
  • Executed the selling model consistently by maintaining floor appearance and working closely with customers
  • Provided a remarkable customer experience that helped the company achieve set sales targets and expectations during designated shifts
  • Created a very satisfied and devoted client base by engaging with them, converting them, and obtaining their phone and email addresses

Education

Bachelor of Arts - Honours Psychology Co-op with Certification in Business

University of Guelph
Guelph, ON
10.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Conflict Resolution

Certification

  • CPR & AED, Canadian Red Cross, 01/01/22, 01/31/25
  • WHIMS, Massage Addict, 06/01/23, 06/30/23

Extracurricular Activities

Organized Non-profit organization Health checkup Camp 'Ehaas-The feeling' for the cause of rising COVID-19 cases. Conducted Basic Grammar and general knowledge workshop for underprivileged women in India. Arranged blood donation camps twice and created awareness of health for the welfare of the people.

Timeline

OCM/PC Analyst

University of Guelph
05.2023 - 04.2024

Sales Associate

Envy+ Grace
03.2023 - Current

Guest Administrator

Massage Addict
02.2023 - Current

Guest Registration & Door Staff

University of Guelph
02.2023 - 04.2024

Sales Associate

Bath & Body Works
09.2022 - 12.2022

Live-in Assistant (Co-op)

L'Arche Stratford
01.2022 - 12.2022

Crew member

McDonald's Restaurant
06.2021 - 08.2023
  • CPR & AED, Canadian Red Cross, 01/01/22, 01/31/25
  • WHIMS, Massage Addict, 06/01/23, 06/30/23

Bachelor of Arts - Honours Psychology Co-op with Certification in Business

University of Guelph
ANANYA ARORA