Solution–oriented and versatile professional with over twenty years of experience in fast-paced service industry. Documented success in the development and implementation of new technical programs and operations. Proven ability to develop and lead effective and cohesive teams. Exceptional analytical, problem solving and technical troubleshooting skills. Well-versed in the application of quality assurance protocols to ensure compliance with operational guidelines. Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
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