ANANNYA CHANDWANI
York,Canada
Summary
Highly motivated customer service representative with a track record of building strong customer relationships and exceeding performance metrics.Focused on smoothly overseeing financial, personnel, and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager in Training
Bluenotes
12.2023 - Current
- Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
- Ensure high levels of customer satisfaction through excellent service by responding to customer complaints and concerns in a professional manner.
- Stock, replenish, and organize inventory with accuracy and efficiency, completing tasks 10% faster than average associates
- Undertaking store administration duties such as managing store budgets, updating financial records, monitoring inventory levels and ordering new items.
- Maintain outstanding store condition and visual merchandising standards.
Personal Banker
HDFC Bank
08.2020 - 08.2023
- Assisting customers with various banking services, including opening & closing accounts, Managing client bank accounts, check cashing, deposits, withdrawals, processing loan applications, and escalated service requests.
- Presenting and selling banking services and products such as credit cards, Fixed Deposits, Recurring Deposits, and personal loans to existing and prospective clients.
- Proactively identifying cross-selling opportunities and promoting banking services to enhance client relationships and satisfaction.
- Building and maintaining relationships with customers to ensure a high level of customer satisfaction and loyalty.
- Collaborating with other team members and departments to ensure seamless banking operations and to provide comprehensive and integrated services to customers.
- Adhering to regulatory and compliance guidelines, ensuring that all banking transactions and activities meet legal and ethical standards.
Administrative Assistant
Galaxy Toyota
07.2019 - 07.2020
- Managing day-to-day administrative tasks including scheduling appointments, coordinating meetings, and handling correspondence.
- Organize and maintain paper and electronic files, ensuring accuracy and confidentiality.
- Facilitate communication between departments and teams, ensuring a timely flow of information.
- Enter and update data in databases or spreadsheets; generate reports as needed.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Education
Masters of Business Administration - Marketing and Human Resource Management -
Bharati Vidyapeeth Institute of Management and Research
07.2022
Bachelor of Business Administration - Marketing -
Bharati Vidyapeeth Institute of Management and Research
08.2019
Skills
- Strategic Planning
- Adaptability and Flexibility
- Sales Expertise
- Banking Operations
- Customer service excellence
- Problem-solving
- Organizational skills
- Time Management
- Cash Handling
- Strong Interpersonal Skills
Certification
- Certificate Of Completion in Customer Service Success
- Certificate of Excellence In Personal Loan (HDFC Bank) in 2022
- Certification In Cyber Security Certificate Of Excellence In English Certificate Of Data Analysis Using Ms Excel(Lsr)
- Certificate Of Appreciation In International Conference
Languages
English
Hindi
Timeline
Manager in Training
Bluenotes
12.2023 - Current
Personal Banker
HDFC Bank
08.2020 - 08.2023
Administrative Assistant
Galaxy Toyota
07.2019 - 07.2020
Masters of Business Administration - Marketing and Human Resource Management -
Bharati Vidyapeeth Institute of Management and Research
Bachelor of Business Administration - Marketing -
Bharati Vidyapeeth Institute of Management and Research