Ana Nicole Wade Choza
Chula Vista
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Teller Associate
JPMorgan Chase
Chula Vista
07.2022 - 08.2024
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Processed customer deposits, withdrawals and loan payments accurately.
- Balanced cash drawer daily and maintained accurate transaction records.
- Assisted customers with account set-up, maintenance and troubleshooting issues.
- Performed basic teller functions such as cashing checks, issuing money orders and processing travelers' checks.
- Resolved customer complaints quickly and effectively while maintaining professional demeanor at all times.
- Verified customer identification for all transactions in compliance with Bank Secrecy Act regulations.
- Maintained a clean work environment throughout the day.
- Answered phone calls from customers seeking assistance or information about bank products or services.
- Provided guidance to new employees on proper teller operations processes.
- Cross-trained other team members on various teller duties as needed.
- Handled large volume of cash transactions efficiently within specified time limits.
Server
Enagic
Chula Vista
08.2020 - 02.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
Assistant Manager
Costal Property Services
Chula Vista
02.2019 - 10.2020
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Produced thorough, accurate and timely reports of project activities.
Kitchen Cook Associate
Panera Bread
Chula Vista
01.2018 - 01.2020
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Prepared ingredients for cooking, including portioning, chopping, and storing food before use.
- Checked food quality while preparing and serving it.
- Maintained a clean working area by sweeping, mopping floors and taking out trash regularly.
- Assisted in unloading deliveries when necessary.
- Stocked inventory appropriately to ensure that all items were available during peak hours of operation.
- Kept records of food usage and costs to maintain cost control measures.
- Ensured that all kitchen equipment was properly maintained and cleaned on a regular basis.
- Monitored food stock levels to ensure there was enough product for service needs.
- Plated dishes as per instructions from chefs or supervisors.
- Assisted with ordering of supplies as needed by management or chef staff.
Education
High School Diploma -
Eastlake High School
Chula Vista, CA05-2019
Skills
- Time management proficiency
- Cash Handling
- Bilingual in [Language]
- Relationship building and management
- Reliable
- Spanish speaking
- Excellent time management skills
- Excellent communication skills
- Strong Work Ethic
- Friendly
Timeline
Teller Associate
JPMorgan Chase
07.2022 - 08.2024
Server
Enagic
08.2020 - 02.2021
Assistant Manager
Costal Property Services
02.2019 - 10.2020
Kitchen Cook Associate
Panera Bread
01.2018 - 01.2020
High School Diploma -
Eastlake High School