ANANDU ANIL KUMAR
Thunder Bay,ON
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Social Worker - Child and Youth
Kenora Chief's Advisory
03.2024 - Current
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Educated parents on available support services, enabling them to effectively navigate systems of care for their children''s benefit.
- Conducted comprehensive assessments of child safety, identifying areas of concern and implementing appropriate interventions.
- Delivered specialized case management services tailored to the unique needs of each child or youth on my caseload.
Customer Service Manager
Walmart
12.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Shift Manager
Souls Restaurant
11.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Home Support Worker
ParaMed Home Health Care
06.2022 - 07.2023
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
Education
Associate of Science - Industrial Manufacturing Processes
Confederation College of Applied Arts And Technology
Thunder Bay, ON02.2023
Bachelor of Technology - Mechanical Engineering
KERALA TECHNOLOGICAL UNIVERSITY
INDIA07.2020
Skills
- Professional boundaries
- Parenting Skills Education
- Collaborative Problem-Solving
- Substance abuse awareness
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Additional Information
Completed Internship on Industrial Training at Kerala Road Transport Corporation.
June 2017 - August 2017.
Timeline
Social Worker - Child and Youth
Kenora Chief's Advisory
03.2024 - Current
Customer Service Manager
Walmart
12.2023 - Current
Shift Manager
Souls Restaurant
11.2023 - Current
Home Support Worker
ParaMed Home Health Care
06.2022 - 07.2023
Associate of Science - Industrial Manufacturing Processes
Confederation College of Applied Arts And Technology
Bachelor of Technology - Mechanical Engineering
KERALA TECHNOLOGICAL UNIVERSITY
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