Summary
Overview
Work History
Education
Skills
Timeline
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Anandita Anandita

Vancouver,BC

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Team Leader

Mountain Warehouse
01.2024 - Current
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Team Lead

Reebok
10.2022 - 01.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Built strong relationships with customers through positive attitude and attentive response.

Team Leader

Macdonalds
07.2021 - 09.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Crew

Popeyes
05.2021 - 06.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.

Support Volunteer

Old Age Home
04.2019 - 02.2020
  • Enhanced client satisfaction by providing empathetic and timely support to individuals seeking assistance.
  • Improved team efficiency by organizing and maintaining accurate records of volunteer activities and client interactions.
  • Increased client engagement through active listening and providing tailored guidance for their unique situations.
  • Collaborated with fellow volunteers, fostering a supportive and cohesive team environment to better serve clients.

Customer Service Representative

Connect Broadband
05.2018 - 04.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Post-Baccaleurate Diploma - Business Management

Selkirk College
Castlegar, BC
08.2022

Bachelor in Technology - Electronics And Communication

Punjabi University
Patiala, Punjab, India
05.2018

Skills

  • Client Service
  • Cash Handling
  • Complaint resolution
  • Documentation And Reporting

Timeline

Team Leader

Mountain Warehouse
01.2024 - Current

Team Lead

Reebok
10.2022 - 01.2024

Team Leader

Macdonalds
07.2021 - 09.2022

Crew

Popeyes
05.2021 - 06.2021

Support Volunteer

Old Age Home
04.2019 - 02.2020

Customer Service Representative

Connect Broadband
05.2018 - 04.2019

Post-Baccaleurate Diploma - Business Management

Selkirk College

Bachelor in Technology - Electronics And Communication

Punjabi University

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Anandita Anandita