Anandini Karran
Scarborough ,ON
Summary
Motivated entrepreneur with 5+ years of experience offering office support in modern business and technical industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Proficient in assisting with both business and personal requirements to promote efficiency. Well organized and efficient with talent for multitasking, quick processing using superior time management and decision-making abilities. Successful at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. Always looking to expand knowledge in various fields being the perfect addition to any work environment.
Overview
9
9
years of professional experience
Work History
Customer Care Professional
American Express
05.2023 - 03.2024
- Fulfilled banking transactions for American resident Card Members over telephone banking
- Processing validation of Card Member through tools and software accessibility in order to process transactions
- Within 3 months of completed training was offered role in leadership towards sales
- Ranking top tier within colleagues maintaining monthly metrics and scores (NPM)
- Responsible of group engagements and sales initiatives in order to achieve high rankings within teams metrics on monthly basis
- Navigated multiple computer systems and applications to find information.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
Customer Service Representative
CIBC Banking Centre
02.2022 - 04.2023
- Maintaining balanced work day managing hundreds of transactions
- Handling and processing large sums of cash
- Engaging with numerous clients throughout day tailoring to their quality needs during their banking
- Entrusted with responsibilities and duties to carry out ensuring safety and well being of the company and their customers
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
BUSINESS OWNER
Everything Beautiful, Canadiana Hair Fashions
10.2017 - 12.2022
- Maintained records for Salon production, inventory, income, and expenses
- Resolved issues quickly through meticulous research and quick decision
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Promoted business on social media
- Owned and managed daily operations of retail business, including supervising employees and providing onsite training and continuing education.
- Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers
- Interviewed, trained, and supervised up to 10 employees, including 2 supervisors, to achieve sales goals
- Conferred with customers to understand needs and finalize purchase orders
- Set pricing structures according to market analytics and emerging trends
- Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices
- Promoted services and products
- Ordered beauty products and beauty equipment and maintained inventory
- Oversaw daily salon operations and performed general salon
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
EARLY CHILDHOOD ASSISTANT
Kimbercroft Day Nurseries
01.2015 - 08.2019
- Kept records of over 36+ students' progress, detailing behavioral, emotional, academic and social growth
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness
- Assisted students with caring for personal hygiene requirements
- Managed schedule of group activities, special events and class field trips
- Placed supply orders, organized materials and restocked items
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Created and implemented developmentally appropriate curriculum addressing all learning styles
- Distributed quarterly progress assessments and milestone reports to each parent
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
- Established indoor and outdoor safe play environments for toddler-age children
- Supervised up to 100 children on field trips to local parks, fire stations and zoos
- Promoted good behaviors by using positive reinforcement methods
- Developed professional relationships with parents, teachers, directors and therapists
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Taught children foundational skills such as colors, shapes and letters
- Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 10 months to 12 year-old students
- Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 10 months to 12 year-old students
- Organized and led activities to promote physical, mental and social development
CASHIER
Nofrills
03.2015 - 11.2015
- Assisted with purchases, locating items and signing up for rewards programs
- Processed returned items in accordance with store policy
- Scanned customer purchases, supporting transactions to streamline sales process
- Processed 100+ transactions per day with exceptional accuracy
- Received payments for groceries and issued receipts
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Welcomed customers, offering assistance to help find necessary store items
Education
Certificate Business Entrepreneurial -
Seneca College
Toronto, ON12.2017
High School Diploma -
West Hill Collegiate Institute
Toronto, ON10.2015
Skills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Cultural Sensitivity
- Microsoft Excel
- Inbound and Outbound Calling
- Credit Card Payment Processing
- Electronic Information Systems
- Time Management
- Microsoft Outlook
- Customer Service and Assistance
- Teller Transactions
Timeline
Customer Care Professional
American Express
05.2023 - 03.2024
Customer Service Representative
CIBC Banking Centre
02.2022 - 04.2023
BUSINESS OWNER
Everything Beautiful, Canadiana Hair Fashions
10.2017 - 12.2022
CASHIER
Nofrills
03.2015 - 11.2015
EARLY CHILDHOOD ASSISTANT
Kimbercroft Day Nurseries
01.2015 - 08.2019
Certificate Business Entrepreneurial -
Seneca College
High School Diploma -
West Hill Collegiate Institute
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