Anandhuraj Nair
Moncton,NB
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Front Desk Guest Agent
Hampton Inn & Suites By Hilton
06.2021 - 08.2024
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sandwich Maker
Subway
04.2022 - 04.2023
- Greeted guests, promoted specials, and took orders.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
Post Graduate In International Business Management - Accounting, Business Management
New Brunswick Community College
Saint John06.2020
BBA - Business Management
CZ Patel College of Business Management
Gujarat, India05.2017
Skills
- Strong organizational skills
- Reservation Management
- Exceptional communication
- Upselling strategies
- Front Office Support
- Guest Relations
- Room assignments
- Credit and cash payments
- Housekeeping
Languages
English
Professional Working
Timeline
Sandwich Maker
Subway
04.2022 - 04.2023
Front Desk Guest Agent
Hampton Inn & Suites By Hilton
06.2021 - 08.2024
Post Graduate In International Business Management - Accounting, Business Management
New Brunswick Community College
BBA - Business Management
CZ Patel College of Business Management
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