ANANDHU RAJ
Summary
Dependable Hospitality Professional offering few years of experience in the Restaurant Management and Service Industry. Demonstrated team leader with excellent staff management skills with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Educational background includes Hospitality Management Diploma from Douglas College and Computer Science in Higher Secondary School.
Overview
15
15
years of professional experience
Work History
Restaurant Manager, Lead Server
Nordstrom, Bistro Verde
07.2021 - Current
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Carefully interviewed, selected, trained and supervised staff
- Purchased adequate quantities of alcohol beverages
- Carefully made schedule during shortage of employees
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assistant General Manager, Restaurant Manager
Denny's Burnaby
01.2016 - 07.2021
- Responsible for coordination of up to 6-7 servers, 2-3 hosts, 4-5 cooks and 2 dishwashers in restaurant with capacity of 150
- Forecasted weekly sales and placed stock order accordingly
- Handled guest complaints and tried to prevent problems by consistent Manager interaction and fixed problems right away
- Daily sales and financial status reported to General Manager
- Carefully interviewed, selected, trained and supervised staff
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Server
White spot
04.2018 - 02.2020
- Increased sales significantly by upselling higher-end products to customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
The Edge Social Grille & Lounge
08.2017 - 12.2017
- Consistently provided professional, friendly and engaging service
- Resolved guest complaints quickly and efficiently
- Knowledge of various POS system such as Squirrel, Posi touch
Head Server
Handi Restaurant
10.2013 - 11.2015
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
- Delivered quality service by providing warm welcoming environment
- Trained new staff on restaurant operations and policies to strengthen performance.
Upholstery Assistant
Enterprise
Kattappana, Kerala
2008.01 - 2010.12
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
Education
Diploma - Hospitality Management
Douglas College
Coquitlam, BC2015
High School Diploma - Computer Science
Auxilium School
Kerala, India2010
Skills
- Point of Sale (POS) system operation
- Operations management
- Inventory control and record keeping
- Passion for customer satisfaction
- Staff management
- Marketing and advertising
- Staff scheduling
- Strong work ethic
- Full Service Restaurant Background
- Guest relations management
- Conflict resolution techniques
- Trained in performance and wage reviews
Timeline
Restaurant Manager, Lead Server
Nordstrom, Bistro Verde
07.2021 - Current
Server
White spot
04.2018 - 02.2020
Server
The Edge Social Grille & Lounge
08.2017 - 12.2017
Assistant General Manager, Restaurant Manager
Denny's Burnaby
01.2016 - 07.2021
Head Server
Handi Restaurant
10.2013 - 11.2015
Upholstery Assistant
Enterprise
2008.01 - 2010.12
Diploma - Hospitality Management
Douglas College
High School Diploma - Computer Science
Auxilium School
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