Ananda Karki

- Drive profitable sales by analyzing sales/financial reports, forecasting, and controlling expenditures to meet sales and profit goals.

- Collaborate with the Store Manager to develop operational plans, prioritize tasks, and delegate responsibilities to managers and associates.

- Ensure optimal store conditions through effective merchandise presentation, competitive pricing, and adherence to company policies and standards.

- Implement new store programs, monitor inventory flow, and take corrective action to improve stock management.

- Oversee asset protection, safety controls, and compliance with operational, financial, and security procedures, proactively addressing compliance issues.

- Serve as an ambassador for the store, ensuring excellent customer service and resolving customer concerns to enhance the shopping experience.

- Lead, develop, and mentor Assistant Managers, providing training and growth opportunities to drive team engagement and performance.

- Provide clear, timely feedback and manage performance to align with company values and expectations.

- Adapt to technological changes, leading the implementation of new digital tools and training the management team on OMNI processes.

- Oversee Omni-channel operations, ensuring seamless integration of online and in-store shopping experiences.

- Manage e-commerce order fulfillment, inventory accuracy, and timely delivery to enhance customer satisfaction.

- Analyze sales data and customer behavior to optimize product listings, pricing, and promotional strategies.

- Lead and train e-commerce and store associates to meet performance goals and improve operational efficiency.

- Address customer inquiries and resolve issues related to online orders, ensuring a positive shopping experience.

- Implement and maintain digital tools and technologies to streamline online operations and order processing.

• Collaborated with department heads to address staffing needs proactively, optimizing productivity across the organization.
• Enhanced recruitment process by streamlining interview procedures.
• Oversaw employee benefits administration for optimizing satisfaction.
• Improved workplace morale by organizing team-building activities.
• Implemented onboarding processes for new hires to accelerate adaptation.
• Implemented diversity and inclusion initiatives to foster a supportive work environment.
• Organized company-wide events and gatherings that strengthened employee morale and fostered a sense of community within the organization.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.