Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Work Availability
Work Preference
Interests
Quote
Timeline
Hi, I’m

ANAND MIGLANI

North York,Canada
ANAND MIGLANI

Summary

Dedicated and adaptable IT Support Technician with 3+ years of combined experience in system support, networking, and technical repair, including Canadian work experience. Skilled in troubleshooting, Microsoft 365, and hardware/software maintenance. Strong communicator with proven ability to deliver customer-focused technical support. Completed Canadian diplomas in IT Infrastructure and IT Project Management seeking to contribute technical expertise to a dynamic Canadian organization

Overview

4
years of professional experience
1
Certification

Work History

Antolin Enterprises

Crew Member
04.2024 - 02.2025

Job overview

  • Worked as part of a team to meet high-volume demands during peak hours.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Delivered exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
  • Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.

Tech source

System Support Technician
06.2023 - 02.2024

Job overview

  • Company Overview: Tech source website: https://techsourcecanada.ca/
  • Performed hardware upgrades including memory, hard drives, and peripheral replacements.
  • Assisted in mobile phone and computer repairs, troubleshooting hardware/software issues.
  • Supported customers with product selection, sales, and technical guidance.
  • Maintained inventory of IT products and provided after-sales support.
  • Delivered a strong customer service experience, ensuring client satisfaction and repeat business.

TCY

Hardware and Networking Engineer
02.2023 - 04.2023

Job overview

  • Company Overview: TCY website: https://www.tcyonline.com/
  • Hardware Troubleshooting: Identify how to resolve hardware-related issues in systems, devices, or components
  • Monitored system performance to identify potential issues.
  • Provide support and timely resolution for network-related incidents or problems
  • Network Maintenance: Perform regular maintenance tasks on network infrastructure, including monitoring network performance, applying software updates and patches.
  • Configure hardware components, such as routers, and other network devices
  • This includes setting up physical connections, Configuring IP addresses, and ensuring proper integration into the network

Cytac Computers

System Support Technician
01.2021 - 02.2023

Job overview

  • Delivered desktop and remote support for end-users, resolving hardware, software, and networking issues.
  • Installed, configured, and maintained Microsoft Office 365, SharePoint, Power Automate, and MS Forms.
  • Administered Active Directory, DHCP, and DNS, ensuring smooth access and identity management.
  • Monitored CCTV and data backups to safeguard information security.
  • Supported antivirus and application deployments, ensuring compliance and system protection.

Education

Conestoga College
Waterloo, ON

Information Technology in Project Management
12.2024

University Overview

Conestoga College
Waterloo, ON

Information Technology in Infrastructure
12-2023

University Overview

PCTE Group of Institutes
Ludhiana, Punjab, IN

Bachelor’s Computer Applications
12.2020

University Overview

Skills

  • Microsoft Office Proficiency
  • Windows Server & Active Directory
  • Virtualization
  • Linux
  • Internet of Things
  • Computer Hardware Knowledge
  • SQL Server Database
  • Video Editing
  • AI prompting
  • Excellent Communication
  • Customer Support and Service
  • Technical support
  • Handle Business Operations
  • Project management
  • Network troubleshooting
  • Customer relationship management
  • Cash handling
  • Food safety

Certification

Windows server Administration, 06/01/22

GZ Driving License

Food Safety Certification

Food Handler

CPR and first Aid Certification

Smart Serve

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Software

AWS

VMware

Azure

Canva

Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$0/yr - $0/yr

Important To Me

Career advancementCompany Culture

Interests

Driving

Travelling

Chess

Cricket

News related to tech and AI

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Crew Member
Antolin Enterprises
04.2024 - 02.2025
System Support Technician
Tech source
06.2023 - 02.2024
Hardware and Networking Engineer
TCY
02.2023 - 04.2023
System Support Technician
Cytac Computers
01.2021 - 02.2023
Conestoga College
Information Technology in Project Management
Conestoga College
Information Technology in Infrastructure
PCTE Group of Institutes
Bachelor’s Computer Applications

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ANAND MIGLANI