Dedicated and adaptable IT Support Technician with 3+ years of combined experience in technical support, system administration, networking, and hardware/software troubleshooting including hands-on Canadian work experience. Proficient in Microsoft 365, ticketing systems, device setup and maintenance, and root-cause analysis. Strong communicator with a customer first approach and proven ability to resolve technical issues efficiently in fast-paced environments. Holds Canadian diplomas in IT Infrastructure and IT Project Management. Fully open and willing to relocate anywhere in Canada to support organizational needs.
Hi, I’m
ANAND MIGLANI
Canada
Summary
Overview
4
years of professional experience
1
Certification
Work History
Antolin Enterprises
Crew Member
05.2024 - 02.2025
Job overview
- Worked as part of a team to meet high-volume demands during peak hours.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
Tech source
System Support Technician
06.2023 - 02.2024
Job overview
- Company Overview: Tech source website: https://techsourcecanada.ca/
- Performed hardware upgrades including memory, hard drives, and peripheral replacements.
- Assisted in mobile phone and computer repairs, troubleshooting hardware/software issues.
- Supported customers with product selection, sales, and technical guidance.
- Maintained inventory of IT products and provided after-sales support.
- Delivered a strong customer service experience, ensuring client satisfaction and repeat business.
TCY
Hardware and Networking Engineer
02.2023 - 04.2023
Job overview
- Company Overview: TCY website: https://www.tcyonline.com/
- Hardware Troubleshooting: Identify how to resolve hardware-related issues in systems, devices, or components
- Monitored system performance to identify potential issues.
- Provide support and timely resolution for network-related incidents or problems
- Network Maintenance: Perform regular maintenance tasks on network infrastructure, including monitoring network performance, applying software updates and patches.
- Configure hardware components, such as routers, and other network devices
- This includes setting up physical connections, Configuring IP addresses, and ensuring proper integration into the network
Cytac Computers
System Support Technician
01.2021 - 02.2023
Job overview
- Delivered desktop and remote support for end-users, resolving hardware, software, and networking issues.
- Installed, configured, and maintained Microsoft Office 365, SharePoint, Power Automate, and MS Forms.
- Administered Active Directory, DHCP, and DNS, ensuring smooth access and identity management.
- Monitored CCTV and data backups to safeguard information security.
- Supported antivirus and application deployments, ensuring compliance and system protection.
Education
Conestoga CollegeWaterloo, ON
Information Technology in Project Management
12.2024
University Overview
Conestoga CollegeWaterloo, ON
Information Technology in Infrastructure
12-2023
University Overview
PCTE Group of InstitutesLudhiana, Punjab, IN
Bachelor’s Computer Applications
12.2020
University Overview
Skills
- Microsoft Office Proficiency
- Windows Server & Active Directory
- Virtualization
- Linux
- Internet of Things
- Computer Hardware Knowledge
- SQL Server Database
- Video Editing
- AI prompting
- Excellent Communication
- Customer Support and Service
- Technical support
- Handle Business Operations
- Project management
- Network troubleshooting
- Customer relationship management
- Cash handling
- Food safety
Certification
Windows server Administration, 06/01/22
GZ Driving License
Food Safety Certification
Food Handler
CPR and first Aid Certification
Smart Serve
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Software
AWS
VMware
Azure
Canva
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$0/yr - $0/yrImportant To Me
Career advancementCompany CultureInterests
Driving
Travelling
Chess
Cricket
News related to tech and AI
Quote
The way to get started is to quit talking and begin doing.
Timeline
Crew Member
Antolin Enterprises
05.2024 - 02.2025
System Support Technician
Tech source
06.2023 - 02.2024
Hardware and Networking Engineer
TCY
02.2023 - 04.2023
System Support Technician
Cytac Computers
01.2021 - 02.2023
Conestoga College
Information Technology in Project Management
Conestoga College
Information Technology in Infrastructure
PCTE Group of Institutes
Bachelor’s Computer Applications