ANAMTA FARHAT
St. Catharines,ON
Summary
Highly motivated and dynamic person in search of a part-time job. Though new in the corporate world, I have a strong leaning towards learning, an honest attitude, and effective communication skills. Known to be reliable, polite, and adjustable, with a genuine zeal to provide top-class customer experiences. Experienced in handling multiple tasks, assisting teams, and keeping calm during pressure situations. Proficient in English and comfortable dealing with customers of various backgrounds. Willing to be a positive addition to any team and develop through practical experience and ongoing learning.
Overview
1
1
year of professional experience
Work History
Customer Interaction Executive
Pantaloons
Lucknow, Uttar Pradesh
02.2023 - 07.2023
- Interacted with confused customers at the time of sale; approached them proactively and guided them, raising store interaction.
- Handled size and style queries; suggested suitable options, leading to a successful sale and upselling.
- Resolved complaints calmly at the billing desk, turning negative experiences into positive feedback.
- Monitored trial room lines; managed with the team to control the flow, improving customer satisfaction.
Cash Handling and Registering
Spencer's Retail
Lucknow, Uttar Pradesh
08.2022 - 12.2022
- Handled the heavy weekend rush; stayed composed, and processed speedy payments, reducing customer waiting time.
- Handled refunds and exchanges, problems were resolved politely, and customer satisfaction was improved.
- Handled cash, cards, and online payments with accuracy, without billing errors during the entire shift.
- Learned billing software in a matter of days, and handled the register with confidence during high-traffic periods.
Team Member in Cafe
Nothing before Coffee
Lucknow, Uttar Pradesh
01.2022 - 04.2022
- Worked together with colleagues during busy hours to divide tasks efficiently, reducing customer wait time by 30%.
- Resolved the customer complaint in a professional manner by correcting the order and offering a free treat, earning a positive customer comment.
- Trained new staff members by taking them through procedures and answering their queries, enabling them to feel confident within a week.
Education
Bachelor of Science - Computer Science
Brock University
St. Catharines, ON10-2027
Skills
- Exceptional customer service: skilled in creating a positive customer experience
- Efficient multitasking: capable of managing multiple tasks simultaneously
- Inventory and Stock Management: Experience in keeping shelves organized, checking product quality, rotating stock, and reporting low inventory to avoid shortages
- Dependable and punctual: Known for showing up on time, staying committed to shifts, and being someone the team can always rely on
- Cash handling: Good at handling transactions, processing returns, and balancing registers with accuracy and accountability
- Clear communication: able to communicate clearly and confidently with customers and co-workers, adapting tone based on the situation
Timeline
Customer Interaction Executive
Pantaloons
02.2023 - 07.2023
Cash Handling and Registering
Spencer's Retail
08.2022 - 12.2022
Team Member in Cafe
Nothing before Coffee
01.2022 - 04.2022
Bachelor of Science - Computer Science
Brock University
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