Anamika Sharma
Brampton,ON
Summary
A highly motivated Technical Support Analyst with a passion for IT,offering expertise in troubleshooting ,customer service and Problem solving . Proven ability to quickly identify and resolve Technical issues in a timely and efficient manner. Dynamic IT professional with a proven track record at IO Solutions, adept in delivering advanced operating system support and exceptional customer service.
Overview
6
6
years of professional experience
Work History
IT Customer Support
IO Solutions
01.2023 - 11.2023
- Provided technical support to customers regarding product use and troubleshooting, investigated customer issues and escalated complex problems.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Performed data entry task such as add new account information into databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Service Desk Analyst
Give and Go Foods
07.2019 - 12.2022
- Provide technical guidance ,advice and training to system Users.
- Diagnose and troubleshoot hardware and software problems, including operating systems, applications, and network issues.
- Prioritize incidents based on their impact and urgency.
- Rich Work Experience on the Front End development using web Services.
- Providing broad range of technical support services and also evaluate the overall support program.
Banking Officer
Icici Bank
07.2017 - 06.2019
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Perform Bank Teller duties like Cash deposit,withdraw, cheque cash,deposit,RTGS, NEFT etc.
Education
Post Graduate Diploma - Banking And Finance
NIIT
Amritsar, India02.2016
Bachelor of Science - Computer Science & Engineering
Khalsa Engineering College
Amritsar ,India11.2014
Skills
- Strong Computing Skills
- Advance Understanding of Operating systems
- Leadership
- Problem solving and critical thinker
- Time Management
- Team Collaboration
- Active Listening
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
IT Customer Support
IO Solutions
01.2023 - 11.2023
Service Desk Analyst
Give and Go Foods
07.2019 - 12.2022
Banking Officer
Icici Bank
07.2017 - 06.2019
Post Graduate Diploma - Banking And Finance
NIIT
Bachelor of Science - Computer Science & Engineering
Khalsa Engineering College
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