Anamika Gupta
Halifax,Nova Scotia
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
FOOD AND BEV SERVER
DELTA HOTELS BY MARIOTT
03.2023 - Current
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
CASHIER/CUSTOMER SERVICE
SOBEYS
12.2022 - 06.2023
- Responded promptly to requests for assistance, spills and customer inquiries.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
CASHIER
BURGER KING
01.2023 - 03.2023
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
WALMART
06.2022 - 09.2022
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Learned duties for various positions and provided backup at key times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
CASHIER
BURGER KING
02.2022 - 09.2022
Education
Diploma - Business Administration
Mount Saint Vincent University
Halifax, NS05.2024
12TH , Commerce -
Central Board of Secondary Education
New Delhi , India05.2020
10TH , CBSE -
Central Board of Secondary Education
New Delhi , India05.2018
Skills
- Good communicator
- Good Marketing skills
- Organizational
- Dedicated towards work
- Quick learner
- Patient and gentle towards people
- Management
- Exceptional customer service
- Reservations Management
- Workflow Coordination
- High-volume dining
Activities
- Actively engaged in theatrical arts by representing my school in numerous plays and dramas, honing my performance and communication skills.
- Demonstrated persuasive speaking abilities through participation in inter-school debate and declamation competitions, fostering critical thinking and public speaking proficiency.
- Displayed sportsmanship and dedication by competing in various Basketball and Badminton tournaments at both intra and inter-school levels.
- Achieved success in language proficiency by securing victories in several Spell Be Competitions, showcasing proficiency in both French and English languages.
- Committed to community welfare through involvement with "4 Dog’s Sake India" NGO, contributing to the care and medication of stray animals, and facilitating donations for their well-being.
Timeline
FOOD AND BEV SERVER
DELTA HOTELS BY MARIOTT
03.2023 - Current
CASHIER
BURGER KING
01.2023 - 03.2023
CASHIER/CUSTOMER SERVICE
SOBEYS
12.2022 - 06.2023
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
WALMART
06.2022 - 09.2022
CASHIER
BURGER KING
02.2022 - 09.2022
Diploma - Business Administration
Mount Saint Vincent University
12TH , Commerce -
Central Board of Secondary Education
10TH , CBSE -
Central Board of Secondary Education
Similar Profiles
Aaliyah SanchezAaliyah Sanchez
Attendant Gourmet Coffee at Mariott Hotels and ResortsAttendant Gourmet Coffee at Mariott Hotels and Resorts
Marcos SanchezMarcos Sanchez
Cash Control Administrator at Mariott International HotelsCash Control Administrator at Mariott International Hotels
Caprice MontroyCaprice Montroy
Guest Expert at Mariott, DeltaGuest Expert at Mariott, Delta