ANAMIKA BAJAJ
Toronto,ONTARIO
Summary
Resourceful IT professional with extensive experience in system architecture, network and desktop support, and IT service management. Proven track record in performance optimisation and data migration, enhancing business operations through effective solutions. Expertise in managing Active Directory, application support, and incident management, complemented by strong communication skills. Demonstrated ability to lead complex technical projects at NTT DATA and KPMG Canada, ensuring seamless transitions and security enhancements.
Career goal: to leverage technical expertise in driving innovative IT solutions that optimise organisational efficiency.
Overview
10
10
years of professional experience
Work History
Field Tech Senior Associate
NTT DATA
North York, ontario
11.2024 - Current
- Performed software updates and system upgrades on field equipment, improving performance and functionality.
- Liaised with engineering teams to troubleshoot complex technical issues, contributing to solution development.
- Oversaw the migration of data to new systems, ensuring a seamless transition with minimal impact on business operations.
- Identified issues, analysed information and provided solutions to problems.
- Updated and maintained asset management databases, ensuring accurate records of equipment and maintenance history.
- Developing new image laptops with Group Policy Objects (GPOs) to standardise desktop, security settings, and software deployments across the organisation.
IT Analyst
KPMG Canada
Toronto, ON
03.2022 - 01.2026
- Developed and implemented IT solutions to streamline business processes.
- Manage and configure RSA secure token through RSA console in Citrix environment.
- Provided support to end-users in troubleshooting application issues.
- Implemented security protocols to protect data from unauthorized access.
- Led the creation and deployment of desktop images in collaboration with desktop engineers.
- Strong knowledge and ability to troubleshoot issues related to Microsoft office, Teams, Windows 10, Unix, Power BI, VPN and KPMG related tools and mobile support applications.
- Managed Active Directory user accounts, groups, and computer objects.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Resolved escalated customer service requests related to IT operations.
- Documented all activities performed in accordance with procedures established by IT department.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Repair Technician L2
Ivy Technology (Dell)
08.2020 - 11.2021
- Performed troubleshooting and repairs on a variety of electronic equipment, including computers, servers, and peripherals.
- Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
- Provided technical support to customers regarding hardware and software issues.
- Installed operating systems such as Windows and Linux on various hardware platforms.
- Diagnosed and resolved complex hardware problems related to motherboards, processors, memory modules, hard drives, and other components.
- Configured routers, switches, firewalls, and wireless access points for local area networks.
- Installed updates to firmware on network equipment such as routers or switches.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Support Engineer
KODDING INFO SERVICES PVT. LTD
Gurugram, Haryana
03.2018 - 06.2019
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Configured and maintained network servers such as DNS, DHCP, FTP, and web servers.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Managed user accounts on domain controllers using Active Directory.
- Deployed new applications to end users' machines remotely or onsite.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Professor of Computer Science
UNIVERSITY OF PETROLEUM AND ENERGY STUDIES
Delhi, India
01.2017 - 02.2018
- Developed and implemented a comprehensive curriculum for computer science courses.
- Created and taught undergraduate and graduate level classes in software engineering, programming languages, data structures, algorithms, databases, and operating systems.
- Advised students on course selection and career paths within the field of computer science.
- Assessed student performance through examinations, quizzes, assignments, projects and presentations.
Intern
Huawei
Gurugram, Haryana
02.2016 - 08.2016
Education
Bachelor of Technology - Electrical And Com Engineering
Manav Rachna College of Engineering
Faridabad, India05-2016
Diploma in Electronics And Com Engineering -
Manav Rachna International University
Faridabad, India05-2013
Master of Science - Electronic Engineering Technology
Centennial College of Applied Arts And Technology
Scarborough, ON04-2020
Skills
- System Architecture
- Network and Desktop Support
- Strong communication skills
- Performance Optimisation
- IT Service Management
- Mobile Application Development
- Fixing Hardware Issues
- MS Office 365 (MS Excel, Word, and PowerPoint)
- Service-Now
- Application support
- SLA Management
- AD/ADD
- OIM
- Incident Management
- VPN Installation
- System/OS Imaging
- Active Directory
- Printer Support
- SQL
- Asset management
- Data migration
Trainings & Certifications
- Lenovo certified technician
- CompTIA + trained, A+ trained
- Experienced with windows operating systems 7, 8, 8.1,10 and Mac desktop environments.
- Managed Windows Server and Active Directory.
- Technical experienced in various remote clients that include Service-Now, WebEx, Skype, Remote desktop, quick assist etc.
Timeline
Field Tech Senior Associate
NTT DATA
11.2024 - Current
IT Analyst
KPMG Canada
03.2022 - 01.2026
Repair Technician L2
Ivy Technology (Dell)
08.2020 - 11.2021
Support Engineer
KODDING INFO SERVICES PVT. LTD
03.2018 - 06.2019
Professor of Computer Science
UNIVERSITY OF PETROLEUM AND ENERGY STUDIES
01.2017 - 02.2018
Intern
Huawei
02.2016 - 08.2016
Bachelor of Technology - Electrical And Com Engineering
Manav Rachna College of Engineering
Diploma in Electronics And Com Engineering -
Manav Rachna International University
Master of Science - Electronic Engineering Technology
Centennial College of Applied Arts And Technology