Summary
Overview
Work History
Education
Skills
Trainings & Certifications
Timeline
Generic

ANAMIKA BAJAJ

Toronto,ON

Summary

Resourceful Working IT Professional with troubleshooting and communication skills offering 5 years of experience providing expert-level support and abilities to good use and progress professionally while remaining resourceful, creative, and adaptable. As an active participant, to contribute valuable assets to the prestigious company.

Overview

8
8
years of professional experience

Work History

IT Analyst

KPMG Canada
Toronto, ON
03.2022 - Current
  • Developed and implemented IT solutions to streamline business processes.
  • Manage and configure RSA secure token through RSA console in Citrix environment.
  • Provided support to end-users in troubleshooting application issues.
  • Implemented security protocols to protect data from unauthorized access.
  • Led the creation and deployment of desktop images in collaboration with desktop engineers.
  • Strong knowledge and ability to troubleshoot issues related to Microsoft office, Teams, Windows 10, Unix, Power BI, VPN and KPMG related tools and mobile support applications.
  • Managed Active Directory user accounts, groups, and computer objects.
  • Explored new technologies and tools for productivity, security and quality assurance purposes.
  • Resolved escalated customer service requests related to IT operations.
  • Documented all activities performed in accordance with procedures established by IT department.
  • Updated software versions with patches and new installations to close security loopholes and protect users.

Repair Technician L2

Ivy Technology (Dell)
08.2020 - 11.2021
  • Performed troubleshooting and repairs on a variety of electronic equipment, including computers, servers, and peripherals.
  • Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
  • Provided technical support to customers regarding hardware and software issues.
  • Installed operating systems such as Windows and Linux on various hardware platforms.
  • Diagnosed and resolved complex hardware problems related to motherboards, processors, memory modules, hard drives, and other components.
  • Configured routers, switches, firewalls, and wireless access points for local area networks.
  • Installed updates to firmware on network equipment such as routers or switches.
  • Supervised and directed workers engaged in installation of data communication equipment and software.

Support Engineer

KODDING INFO SERVICES PVT. LTD
Gurugram, Haryana
03.2018 - 06.2019
  • Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
  • Configured and maintained network servers such as DNS, DHCP, FTP, and web servers.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Managed user accounts on domain controllers using Active Directory.
  • Deployed new applications to end users' machines remotely or onsite.
  • Performed variety of clerical and administrative duties pertaining to on-site support.

Professor of Computer Science

UNIVERSITY OF PETROLEUM AND ENERGY STUDIES
Delhi, India
01.2017 - 02.2018
  • Developed and implemented a comprehensive curriculum for computer science courses.
  • Created and taught undergraduate and graduate level classes in software engineering, programming languages, data structures, algorithms, databases, and operating systems.
  • Advised students on course selection and career paths within the field of computer science.
  • Assessed student performance through examinations, quizzes, assignments, projects and presentations.

Intern

Huawei
Gurugram, Haryana
02.2016 - 08.2016
  • Worked on RF systems, optical fiber and types of antennas, OSI model Training for understanding voice call, text messaging and other call functions via BTS, BSC, MSC stations through flowcharts.
  • Tested newly installed programs and applications to validate operability.
  • Explored new technologies and tools for productivity, security and quality assurance purposes.
  • Installed, terminated, spliced and tested fiber optic cables.

Education

Master of Science - Electronic Engineering Technology

Centennial College of Applied Arts And Technology
Scarborough, ON
04-2020

Bachelor of Technology - Electrical And Com Engineering

Manav Rachna College of Engineering
Faridabad, India
05-2016

Diploma in Electronics And Com Engineering -

Manav Rachna International University
Faridabad, India
05-2013

Skills

  • System Architecture
  • Network & Desktop Support
  • Strong Communication Skills
  • Performance Optimization
  • IT Service Management
  • Mobile Application Development
  • Fixing Hardware Issues
  • MS Office 365 (MS Excel, Word, PowerPoint)
  • Service-Now
  • Application support
  • SLA Management
  • AD/ADD
  • OIM
  • Incident Management
  • VPN Installation
  • System/OS Imaging
  • Active directory
  • Printer Support
  • SQL
  • Asset management

Trainings & Certifications

  • Lenovo certified technician
  • CompTIA + trained, A+ trained
  • Experienced with windows operating systems 7, 8, 8.1,10 and Mac desktop environments.
  • Managed Windows Server and Active Directory.
  • Technical experienced in various remote clients that include Service-Now, WebEx, Skype, Remote desktop, quick assist etc.

Timeline

IT Analyst

KPMG Canada
03.2022 - Current

Repair Technician L2

Ivy Technology (Dell)
08.2020 - 11.2021

Support Engineer

KODDING INFO SERVICES PVT. LTD
03.2018 - 06.2019

Professor of Computer Science

UNIVERSITY OF PETROLEUM AND ENERGY STUDIES
01.2017 - 02.2018

Intern

Huawei
02.2016 - 08.2016

Master of Science - Electronic Engineering Technology

Centennial College of Applied Arts And Technology

Bachelor of Technology - Electrical And Com Engineering

Manav Rachna College of Engineering

Diploma in Electronics And Com Engineering -

Manav Rachna International University

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