Ana Melissa Grifal
Richmond,BC
Summary
Warm and friendly individual who helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Able to handle a multitude of tasks in a fast-paced, ever-changing environment.
Overview
16
16
years of professional experience
Work History
Front Desk Agent
Ramada Limited Vancouver Airport Hotel
04.2008 - 09.2023
- Consistently offered professional, friendly and engaging service
- Greeted, checked-in, responded to requests and settled accounts while providing exceptional service
- Followed departmental policies, procedures and service standards
- Courteously looking for opportunities to enhance a guest's stay through upselling
- Maintained clean and organized work areas to uphold polished company image.
- Developed and maintained positive relationships with guests and colleagues for satisfaction.
Lounge Attendant
Aramark Canada
03.2008 - 04.2008
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
Bachelor of Science - Hotel And Restaurant Management
St. Paul University
Manila, Philippines03.1986
Skills
- Customer Service
- Sales Expertise
- Time Management
- Adaptability
- Multitasking
- Attention to Detail
- Team player
Timeline
Front Desk Agent
Ramada Limited Vancouver Airport Hotel
04.2008 - 09.2023
Lounge Attendant
Aramark Canada
03.2008 - 04.2008
Bachelor of Science - Hotel And Restaurant Management
St. Paul University
Similar Profiles
Nimra HamidNimra Hamid
Front Desk Receptionist at Ramada by Wyndham DFW Airport HotelFront Desk Receptionist at Ramada by Wyndham DFW Airport Hotel
RUPINDER KAURRUPINDER KAUR
Room Attendant at Sheraton Vancouver Airport HotelRoom Attendant at Sheraton Vancouver Airport Hotel
Cristhiam Castiblanco ObandoCristhiam Castiblanco Obando
Banquet Server and Bar Leader at Executive Hotel Vancouver AirportBanquet Server and Bar Leader at Executive Hotel Vancouver Airport