Anamben Vahora
Cambridge,ON
Summary
Resourceful Customer Service Shift Supervisor recognized for high productivity and efficient task completion. Possess specialized skills in conflict resolution, team leadership, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive customer interactions.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Chicken Kitchen
09.2023 - Current
- Trained and coached a team of customer service representatives, providing feedback and performance evaluations to improve team effectiveness.
- Supervised daily store operations during assigned shifts, ensuring customer satisfaction, and efficient staff performance.
- Resolved customer complaints, ensuring timely and professional resolution, leading to a 10% increase in positive customer feedback.
- Trained new employees and delegated daily tasks and responsibilities.
Store Customer Representative
Chicken Kitchen
09.2022 - 08.2023
- Provided high-quality customer service, responding to inquiries, product information requests, and assisting with purchase decisions.
- Identified opportunities to upsell and cross-sell products, helping increase sales and achieving monthly sales goals.
- Supported customers by resolving issues related to product availability, complaints, and service inquiries.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
Education
Post-Graduate Certificate -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08-2023
Master of Commerce -
Sardar Patel University
Gujarat, India04-2020
Bachelor of Commerce -
Sardar Patel University
Gujarat, India04-2018
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM Software (Salesforce, etc)
- Active Listening & Empathy
- Sales & Marketing Strategy
- Risk Assessment & Policy Customization
- Time Management & Multitasking
- Customer Relationship Management
- Negotiation & Closing Deals
- Staff education and training
- Stock management
Timeline
Shift Supervisor
Chicken Kitchen
09.2023 - Current
Store Customer Representative
Chicken Kitchen
09.2022 - 08.2023
Post-Graduate Certificate -
Conestoga College Institute of Technology And Advanced Learning
Master of Commerce -
Sardar Patel University
Bachelor of Commerce -
Sardar Patel University
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