Motivated Individual with engaging personality and flexible approach. Competent at foreseeing customer complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Operations Analyst
Accenture
08.2020 - 12.2023
Operated, maintained, and troubleshoot network system
Identified system weaknesses and vulnerabilities, implementing improvement action
Analyzed root cause of reported, escalated and reoccurring network problems.
Education
Bachelor of Science - Industrial Engineer
Industrial Engineering
Philippines
08.2020
Skills
Good communication and inter-personal skills
Continuous drive for Improvement
Strong desire for organization and efficiency
Technical Support
Safety Awareness
Problem-Solving
Computer Literacy
Cleanliness Standards
Certification
Microsoft Azure Fundamentals Certified
Certified Microsoft Azure Administrator Associate
Events
PIIE National Leadership Summit
Training
Excel Seminar Principles and Application of Facilities Planning Lean Six Sigma Principles and Applications Seminar Good Leadership Skills Time Management Skills Ability to apply industrial engineering tools Network support