Motivated and results-oriented professional eager to apply time management and organizational skills in various environments. Proactive highly organized with excellent customer service mindset, leadership and strategic vision. Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Admissions Document Specialist
ILAC - International Language Academy of Canada
Toronto, ON
04.2022 - Current
Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
Assisted students in understanding academic application processes, admissions requirements and financial aid options.
Verify if students have obtained the required Study and Work Permits for relevant programs.
Review and validate all submitted documents and information, ensuring accuracy and completeness.
Generated reports summarizing data related to document activities including scan counts, retrieval statistics.
Utilized document control database system to allow for better tracking and revision identification.
Direct administrative support to the general management in the negotiation and contracting with clients and contractors protecting the company’s interests
Scheduled meetings to accommodate directors, complying with notice requirements in accordance with organizations' by laws.
Prepared and sent materials in advance of board meetings to allow for review of materials.
Negotiated contracts with outside providers to minimize costs to company and customers.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Planned and completed group projects, working smoothly with others.
Achieved a 40% increase in the number of deals with economic benefits and low risk for the company with the negotiation management performed.
Senior Legal Advisor
Empresa Nacional Promotora del Desarrollo
Barranquilla, Colombia
12.2020 - 01.2021
Administrative support to management in the attention and handling of customer and contractor requirements regarding contractual discrepancies, achieving a 50% increase in the level of customer satisfaction.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Set up meeting and event logistics for senior management and updated calendars.
Legal Coordinator
Universidad del Norte
Barranquilla, Colombia
08.2017 - 08.2020
Support to the General Management in the contractual management of the institution with clients and handling of client requirements
Satisfactory agreements were reached with respect to contractual discrepancies that generated savings of up to 50% for the company.
Responded to customer issues to provide immediate resolution and improve retention.
Prepared graphs, spreadsheets and reports for presentations.
Education
Project Management Course
Google Education
06-2024
Post Degree Certificate in Commercial Law - Law
Universidad Del Norte
02.2019
Bachelor in Law - Law
Universidad Del Norte
Colombia
09.2016
Skills
Proactive and Multi- Task
Highly Organized and Detail – Oriented
Team Player
Proficient in using Windows and MS Office Suite (Word, Excel, PowerPoint and Outlook)
Product Campus Manager - Customer Experience at International Language Academy Of Canada, ILACProduct Campus Manager - Customer Experience at International Language Academy Of Canada, ILAC