Ana Maria Bernal Cubides
Toronto,ON
Summary
Dynamic and results-driven professional with a proven track record in customer experience management and data entry, developed at Conversion Talent. Demonstrated expertise in resolving high-pressure situations, fostering customer loyalty, and leading impactful marketing campaigns. Highly skilled in critical thinking, social media management, and driving brand awareness, with a focus on strategic growth and customer engagement.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Conversion Talent
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Marketing Assistant
Smart Powert
08.2020 - 10.2021
- Created engaging content for Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Marketing Assistant
Sansum
01.2017 - 06.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
Postgraduate - Marketing Management Digital Media
Lambton College
Toronto, ON03-2025
Professional - Marketing And International Business
Unidades Teconologicas De Santander
Colombia12-2020
Technology - Marketing And Commercial Management
Unidades Tecnologias De Santander
Colombia03-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team Management
- Social Network Management
- Customer Experience Management
- Graphic Design
- Teamwork
Languages
English
Limited Working
Spanish
Native or Bilingual
Interests
I have a great passion for digital marketing and the dynamic world of social media I am constantly exploring new trends, tools and strategies to improve my professional skills I also love traveling as it allows me to broaden my cultural perspectives, which helps me think creatively and apply new ideas in my professional life Additionally, I am an advocate for sustainability and often look for ways to integrate green practices into my personal and professional life
Timeline
Customer Service Representative
Conversion Talent
08.2023 - Current
Marketing Assistant
Smart Powert
08.2020 - 10.2021
Marketing Assistant
Sansum
01.2017 - 06.2020
Postgraduate - Marketing Management Digital Media
Lambton College
Professional - Marketing And International Business
Unidades Teconologicas De Santander
Technology - Marketing And Commercial Management
Unidades Tecnologias De Santander
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