Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Your Name

Summary

Accomplished Customer Service Professional promoting more than 10 years collaborating with sales and marketing to improve corporate processes. Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight.

Overview

14
14
years of professional experience

Work History

Food Service Supervisor

Dairy Queen Grill and Chill
01.2023 - Current
  • Assist in the management of specific areas of restaurant during scheduled shifts
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods
  • Conduct orientation, training and evaluation of crew members in all functional areas
  • Assist hourly employees at the point of sale in the execution of product promotions
  • Ensures guest service in all areas meets applicable standards for quality, value and cleanliness
  • Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints
  • May contribute in the execution of the restaurant's business plan through specific job assignments and projects as determined by the management team
  • Responsible for timely and accurate completion of all cash accountability reports on assigned shifts
  • Able to perform the duties of all other non-management positions
  • Informs immediate supervision promptly of all problems or unusual matters of significance
  • Perform other duties and responsibilities as requested by the management team.

Payroll Officer/Bookkeeper/Accounting Staff

IDEA Philippines, Inc.
05.2019 - 11.2022
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

Kitchen Controller/Inventory Clerk/Purchaser

Dao Diamond Hotel
02.2017 - 05.2019
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Reviewed documents and data to give accurate presentations and forecasts to upper management.
  • Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.

Collection & Credit Representative

Wrenleys Appliance Plaza, Inc.
02.2015 - 02.2017
  • Applied problem-solving skills to resolve disputes and facilitate payments.
  • Answered incoming customer calls and questions regarding invoices.
  • Examined credit updates and evaluated for credit terms and credit limit increases.
  • Replied to vendors regarding customer trade reference requests.
  • Managed collection work and contacted customers to collect delinquent balances.

Sales Representative/ Cashier

Wrenleys Appliance Plaza, Inc.
05.2011 - 01.2015
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Bachelor of Science in Entrepreneurship -

Bohol Island State University
Tagbilaran City, Bohol
03.2011

Skills

  • Staff Leadership
  • Portioning
  • Kitchen Staff Coordination
  • Schedule Management
  • Employee Development
  • Inventory Management
  • Customer Service
  • Quality Control
  • Sales Leadership
  • Multitasking

Languages

English
Full Professional

References

MYGIE BERSABE

Health Registries Customer Service Representative

eHealth Saskatchewan

639-382-3808

mygiebersabe@gmail.com 


JUNESES SANTILLANA

Immigration Officer

Saskatchewan Immigration Nominee Program

306-501-9893

junesessantillana@yahoo.ca 


JASON PHILIP ANDREWARTHA

New Home Sales Consultant

North Ridge Developments

Former General Manager- Golf's Steak House

306-216-7644

jaysona79@gmail.com 


ROWENA CHAVEZ

Human Resource Manager

IDEA Philippines

+638 501-9714 / 412-3683

ideaphilslegal@gmail.com

Timeline

Food Service Supervisor

Dairy Queen Grill and Chill
01.2023 - Current

Payroll Officer/Bookkeeper/Accounting Staff

IDEA Philippines, Inc.
05.2019 - 11.2022

Kitchen Controller/Inventory Clerk/Purchaser

Dao Diamond Hotel
02.2017 - 05.2019

Collection & Credit Representative

Wrenleys Appliance Plaza, Inc.
02.2015 - 02.2017

Sales Representative/ Cashier

Wrenleys Appliance Plaza, Inc.
05.2011 - 01.2015

Bachelor of Science in Entrepreneurship -

Bohol Island State University

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