Ana-Maria Ferrante
6 Steele St. Alliston,ON
Summary
Child care professional with proven history in managing and nurturing child care environments. Recognized for fostering team collaboration and achieving high standards in child safety and development. Known for adaptability and reliability in dynamic settings, with effective leadership and problem-solving abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
On Site Supervisor
YMCA of Greater Toronto
03.2015 - 07.2024
- Provided operational leadership and support to a before & after school program (4-12 years).
- Managed daily daycare operations, overseeing staff performance and resolving any program related issues promptly.
- Provided leadership and guidance to program staff to implement and adhere to YMCA standards.
- Planned and implemented age-appropriate programming that adhered to YMCA’s program standards and Core Values.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Delivered play-based programming based on the interests of the children, while providing a safe and supportive environment.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement in service quality.
- Led supportive and collaborative monthly team meetings with my staff.
- Completed a variety of daily administrative tasks, which included updating and reviewing the following; flushing for lead form, playground form, and sanitization sign-offs, recording in the communication book, and review of forms completed by staff.
- Participated in professional supervisor monthly meetings to ensure we stayed current on guidelines to maintain compliant program operations.
- Maintained a Tier 1 title of our program (100% Ministry of Education annual licensing review for a minimum of 3 years in a row).
- Enhanced child safety by implementing strict supervision policies and conducting regular risk assessments.
- Developed and maintained good working relationships with families, principals, school administration and the Extended Day program staff team.
- Worked closely alongside the principal and caretaking team through regular contact.
- Partnered closely alongside external agencies when required, so as best to support those facing additional challenges outside the scope of our core services.
Administration
YMCA of Greater Toronto
05.2017 - 05.2018
- Assisted the administrative team in digitally converting the paper waitlist binders for each YMCA program into excel spreadsheets.
- Monitored and replied to parent inquiry emails for the general YMCA child care inquiry email address for all programs.
- Re-registered all families returning for the following school year using the CLASS system.
- Inputted subsidy remaining days for each child in Peel and Toronto regions into CLASS.
Supervisor
All Stars Wings & Ribs
04.2013 - 08.2015
- Oversaw and supervised restaurant marketing, operations and daily functions.
- Monitored integrity of restaurant operations and the provision of services.
- Delegated and oversaw bartending, kitchen supervision and table service duties.
- Performed other related duties as assigned.
Legal Assistant
Cargill Kert Law Office
01.2013 - 01.2014
- Assisted in the initial client intake process, gathering essential information, and maintaining accurate client records.
- Managed Cargill’s (lawyer) weekly calendar and scheduled existing client meetings.
- Processed client payments and tracked invoices.
- Organized and maintained Cargill’s files.
- Maintained professional and effective communication with clients.
- Other administrative duties as required.
Receptionist
MLB Motors
01.2010 - 07.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct sales representative
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Education -
OISE, UNIVERSITY OF TORONTO
01.2013
Bachelor of Arts - Honours in Psychology and English
YORK UNIVERSITY
01.2008
Skills
- Strong written and verbal communication skills
- Professionalism and ethics
- Staff training and development
- Patience and tolerance
- Curriculum planning
- Time management
- Relationship building
- Office administration
- Problem-solving and decision-making skills
- Attention to detail
Certification
- CPR Certification
- First Aid Certification
- Food Handler Certification
Timeline
Administration
YMCA of Greater Toronto
05.2017 - 05.2018
On Site Supervisor
YMCA of Greater Toronto
03.2015 - 07.2024
Supervisor
All Stars Wings & Ribs
04.2013 - 08.2015
Legal Assistant
Cargill Kert Law Office
01.2013 - 01.2014
Receptionist
MLB Motors
01.2010 - 07.2012
Bachelor of Arts - Honours in Psychology and English
YORK UNIVERSITY
- CPR Certification
- First Aid Certification
- Food Handler Certification
Bachelor of Education -
OISE, UNIVERSITY OF TORONTO
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