Ana Margarita Agoncillo
New Tecumseth,ON
Summary
Objectives: To acquire a challenging position in a professional environment in which I will learn new technologies and skills while utilizing my previous experiences to improve beyond my current abilities. I am a successful Club Manager accomplished in running profitable, efficient businesses. Delivers stellar reputation and high customer satisfaction by empowering staff to maintain exceptional standards. Talented marketer and business problem-solver with hands-on leadership style.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Lake Club Manager
Friday Harbour Resort
Innisfil, ON
04.2021 - Current
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Improved presentation and sales approaches to increase revenue.
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Developed and implemented operational policies and procedures to ensure compliance with company standards.
- Ensured the safety of guests and employees through effective supervision of all areas of the club.
- Created and maintained budgets for club operations, staff salaries and other expenses.
- Monitored daily activities to ensure proper customer service was provided by all staff members.
Food and Beverage Manager
Element Hotel Vaughan Southwest, 6170
Woodbridge, ON
07.2018 - 04.2021
- L4H 0R2
- Responsible for daily front of the house and kitchen operations, interviewing, training, scheduling and managing employees, as well as overseeing inventory, including food and beverages supplies and other restaurant equipment.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
Lead Hostess / Administrative Assistant
Shangri-La Hotel Toronto, 188 University Ave
Toronto, ON
08.2014 - 07.2018
- Greet and seat guests in the Lobby Lounge and Bosk, meets service expectations proactively, promptly, professionally, with genuine care to attention and detail
- Also receive guest reservations, verify in-house guests, maintain seating chart, resolve food or beverage quality and service complaints at earliest and first point of customer contact
- Also makes large party reservations, create BEO, create and print menus for the private dining room space of the restaurant.
Guest Service Agent
Pantages Downtown Toronto, Cosmopolitan Downtown Toronto
Toronto, ON
11.2012 - 02.2015
- Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures
- Also demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties and maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Restaurant and Banquet Server
The Toronto Cricket Club
Toronto, ON
08.2013 - 09.2014
- M5M 3A3
- Monitor and ensure smooth operations of appointed section, check for quality and presentation prior to serving
- Greeting club members, attend to food, beverage and other service needs as appropriate and ensure accurate reporting of charges to guest folios
- Participating on opening/closings, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation
- Resolving food quality and service complaints, ultimately providing outstanding customer service.
Senior Restaurant Attendant / Banquet Server/ Cook
Homewood Suites by Hilton Toronto/Vaughan
, ON
04.2011 - 10.2012
- L4K4B4
- Preparing, cooking, and maintaining breakfast and dinner buffet, while cleaning and sanitizing tables
- Also making sure there are setups and appropriate setting for the next meal period.
Education
Diploma - Health Information Management
George Brown College
04.2012
OSSD -
Father Henry Carr Secondary Catholic School
06.2009
Skills
- Performance Management
- Complaint Resolution
- Critical Thinking
- Orientation and Onboarding
- Budget Control
- Revenue Generation
- Adaptability and Flexibility
- Problem-Solving Abilities
Certification
- Food Handler Certificate
- Smart Serve Certificate
References
References available upon request.
Timeline
Assistant Lake Club Manager
Friday Harbour Resort
04.2021 - Current
Food and Beverage Manager
Element Hotel Vaughan Southwest, 6170
07.2018 - 04.2021
Lead Hostess / Administrative Assistant
Shangri-La Hotel Toronto, 188 University Ave
08.2014 - 07.2018
Restaurant and Banquet Server
The Toronto Cricket Club
08.2013 - 09.2014
Guest Service Agent
Pantages Downtown Toronto, Cosmopolitan Downtown Toronto
11.2012 - 02.2015
Senior Restaurant Attendant / Banquet Server/ Cook
Homewood Suites by Hilton Toronto/Vaughan
04.2011 - 10.2012
Diploma - Health Information Management
George Brown College
OSSD -
Father Henry Carr Secondary Catholic School
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