Ana Margarita Agoncillo
New Tecumseth,ON
Summary
Objectives: To acquire a challenging position in a professional environment in which I will learn new technologies and skills while utilizing my previous experiences to improve beyond my current abilities. I am a successful Club Manager accomplished in running profitable, efficient businesses. Delivers stellar reputation and high customer satisfaction by empowering staff to maintain exceptional standards. Talented marketer and business problem-solver with hands-on leadership style.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Lake Club Manager
Friday Harbour Resort
Innisfil , ON
2021.04 - Current
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Improved presentation and sales approaches to increase revenue.
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Developed and implemented operational policies and procedures to ensure compliance with company standards.
- Ensured the safety of guests and employees through effective supervision of all areas of the club.
- Created and maintained budgets for club operations, staff salaries and other expenses.
- Monitored daily activities to ensure proper customer service was provided by all staff members.
Food and Beverage Manager
Element Hotel Vaughan Southwest, 6170
Woodbridge , ON
2018.07 - 2021.04
- L4H 0R2
- Responsible for daily front of the house and kitchen operations, interviewing, training, scheduling and managing employees, as well as overseeing inventory, including food and beverages supplies and other restaurant equipment.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
Lead Hostess / Administrative Assistant
Shangri-La Hotel Toronto, 188 University Ave
Toronto , ON
2014.08 - 2018.07
- Greet and seat guests in the Lobby Lounge and Bosk, meets service expectations proactively, promptly, professionally, with genuine care to attention and detail
- Also receive guest reservations, verify in-house guests, maintain seating chart, resolve food or beverage quality and service complaints at earliest and first point of customer contact
- Also makes large party reservations, create BEO, create and print menus for the private dining room space of the restaurant.
Guest Service Agent
Pantages Downtown Toronto, Cosmopolitan Downtown Toronto
Toronto , ON
2012.11 - 2015.02
- Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures
- Also demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties and maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Restaurant and Banquet Server
The Toronto Cricket Club
Toronto , ON
2013.08 - 2014.09
- M5M 3A3
- Monitor and ensure smooth operations of appointed section, check for quality and presentation prior to serving
- Greeting club members, attend to food, beverage and other service needs as appropriate and ensure accurate reporting of charges to guest folios
- Participating on opening/closings, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation
- Resolving food quality and service complaints, ultimately providing outstanding customer service.
Senior Restaurant Attendant / Banquet Server/ Cook
Homewood Suites by Hilton Toronto/Vaughan
, ON
2011.04 - 2012.10
- L4K4B4
- Preparing, cooking, and maintaining breakfast and dinner buffet, while cleaning and sanitizing tables
- Also making sure there are setups and appropriate setting for the next meal period.
Education
Diploma - Health Information Management
George Brown College
04.2012
OSSD -
Father Henry Carr Secondary Catholic School
06.2009
Skills
- Performance Management
- Complaint Resolution
- Critical Thinking
- Orientation and Onboarding
- Budget Control
- Revenue Generation
- Adaptability and Flexibility
- Problem-Solving Abilities
Certification
- Food Handler Certificate
- Smart Serve Certificate
References
References available upon request.
Timeline
Assistant Lake Club Manager
Friday Harbour Resort
2021.04 - Current
Food and Beverage Manager
Element Hotel Vaughan Southwest, 6170
2018.07 - 2021.04
Lead Hostess / Administrative Assistant
Shangri-La Hotel Toronto, 188 University Ave
2014.08 - 2018.07
Restaurant and Banquet Server
The Toronto Cricket Club
2013.08 - 2014.09
Guest Service Agent
Pantages Downtown Toronto, Cosmopolitan Downtown Toronto
2012.11 - 2015.02
Senior Restaurant Attendant / Banquet Server/ Cook
Homewood Suites by Hilton Toronto/Vaughan
2011.04 - 2012.10
Diploma - Health Information Management
George Brown College
OSSD -
Father Henry Carr Secondary Catholic School
- Food Handler Certificate
- Smart Serve Certificate
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