ANAM ISHFAQ
Toronto,Canada
Summary
Offering solid foundation in skincare principles and passion for helping clients achieve their best skin health. Brings ability to quickly learn and apply new techniques and technologies in clinical setting. Ready to use and develop skincare treatment skills and client service abilities.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Client Success Specialist
Peninsula Canada
06.2024 - Current
- Develop and implement client engagement strategies to strengthen relationships, identify growth opportunities, and enhance the overall client experience
- Serve as the primary liaison for high-value clients, ensuring exceptional service delivery and acting as a trusted advisor to drive customer satisfaction and retention
- Collaborate with internal teams, including sales, product development, and marketing, to ensure client needs are met and exceeded
- Conduct regular client reviews and feedback sessions to ensure alignment with business objectives and drive continuous improvement
- Resolve escalated client issues efficiently, fostering long-term partnerships and promoting customer advocacy
- Utilize data insights and CRM tools (e.g., Salesforce) to track client health metrics, predict churn risk, and implement corrective measures
- Train and regularly mentor associates on performance-oriented strategies and customer service techniques
- Collaborated with the Salesforce team to design and implement a system aimed at enhancing the client experience, improving workflows, and ensuring seamless integration between departments
Client Experience Account Manager
Peninsula Canada
02.2022 - 06.2024
- Act as the primary point of contact for key clients, managing relationships to ensure satisfaction, retention, and account growth
- Onboarded new clients through established sales and implementation cycle
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managed, measured, tracked and resolved customer issues to achieve timely resolutions
- Addressed potential cancellations and offered catered solutions to retain accounts
- Communicated with assigned accounts, set expectations and negotiated priorities
- Manage renewals and contract negotiations, achieving high retention rates through proactive engagement and relationship building
Sales Associate
Zara Inditex
06.2021 - 02.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Trained new employees on customer service, money handling and organizing strategies
- Contributed to team objectives in fast-paced environment
Digital Sales Specialist
OMY
01.2020 - 07.2021
- Follow up with established customers to offer additional products
- Utilized effective marketing techniques to increase brand recognition
- Inspired and motivated others through effective leadership and guidance
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions
Production Manager
Hina Butt
01.2015 - 02.2017
- Supervise, direct and provide quality assurance on production lines
- Supervised day-to-day operations to meet performance, quality and service expectations
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Education
Diploma - Medical Aesthetics
International Beauty Institute
Toronto Ontario 09.2023 - 09.2024
Certificate - Digital Marketing
Meta
09.2022
Bachelor - International Relations
LCWU
01.2011
Skills
- Customer Relationship Management
- Customer Portfolio Management
- Service Delivery Optimization
- Quality Assurance
- Negotiation and Conflict Resolution
- Customer Retention Strategies
- Teamwork and Collaboration
- Technical and Product Knowledge
- Schedule management
- Customer retention
- Records management
- Sales proficiency
- Negotiation
- Time management
- Multitasking
- Calm and professional under pressure
- Understanding customer needs
- Organizational skills
- Complaint resolution
Awards
- Employee Of The Month,2024-05 Recognized for exceeding client satisfaction targets, enhancing retention, and driving efficiency through strong relationships and proactive problem-solving.,
- Employee Of The Month,2022-09 Awarded for exceptional client service, boosting satisfaction, resolving issues, and driving loyalty through effective communication and process improvements.
Timeline
Client Success Specialist
Peninsula Canada
06.2024 - Current
Diploma - Medical Aesthetics
International Beauty Institute
09.2023 - 09.2024
Client Experience Account Manager
Peninsula Canada
02.2022 - 06.2024
Sales Associate
Zara Inditex
06.2021 - 02.2022
Digital Sales Specialist
OMY
01.2020 - 07.2021
Production Manager
Hina Butt
01.2015 - 02.2017
Bachelor - International Relations
LCWU
Certificate - Digital Marketing
Meta
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