Anam Gulzar
Chestermere
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Revolut
08.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume banking setting, prioritizing tasks to keep up with challenging deadlines.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved concerns with products or services to help with retention and drive sales.
Transaction Risk Investigator
Amazon
03.2022 - 02.2023
- Worked with Amazon to analyze and take actions based on various data points to minimise credit and fraud risk associated with various transactions.
Customer Escalation Specialist
Urban Company
02.2021 - 02.2022
- Worked as Customer Escalations Specialist to handle customer grievances and ensure resolution in timely manner along with handling all queries with utmost empathy and regard for customer.
Intern (BDA)
Urban Company
06.2020 - 01.2021
- Worked as Business Development associate to enlarge the customer-base and partner-base
Intern
Jammu and Kashmir Bank Limited Srinagar
09.2018 - 12.2018
Education
Masters Business Administration, Marketing & IT -
University Of Kashmir
01.2019
Bachelors Business Administration -
University Of Kashmir
06.2017
Skills
- Html (basics)
- C programming (basics)
- Adobe Photoshop
- Microsoft Office
- Figma Tool
- Good Communication
- Team work
- Work well under pressure
- Customer Response
- SLA
- Ticket Management
- Quality Assurance
- Data Collection
- Information Security
- Complaint Resolution
- Customer Relations
Accomplishments
Overall 8 band scored in IELTS General Examination
Languages
English
Full Professional
Urdu
Native or Bilingual
Kashmiri
Full Professional
Timeline
Customer Support Specialist
Revolut
08.2023 - 09.2023
Transaction Risk Investigator
Amazon
03.2022 - 02.2023
Customer Escalation Specialist
Urban Company
02.2021 - 02.2022
Intern (BDA)
Urban Company
06.2020 - 01.2021
Intern
Jammu and Kashmir Bank Limited Srinagar
09.2018 - 12.2018
Masters Business Administration, Marketing & IT -
University Of Kashmir
Bachelors Business Administration -
University Of Kashmir
Similar Profiles
POOJA KANCHANPOOJA KANCHAN
Mid Business Analyst, NIAP - Finance Onboarding at RevolutMid Business Analyst, NIAP - Finance Onboarding at Revolut
Ivanka DirimanovaIvanka Dirimanova
Senior Sales Manager at RevolutSenior Sales Manager at Revolut
Aarushi GuptaAarushi Gupta
ID & Verification Analyst at RevolutID & Verification Analyst at Revolut
Ishita DebIshita Deb
Fincrime Analyst (Fincrime) at RevolutFincrime Analyst (Fincrime) at Revolut
Ruth Helarie ManaloRuth Helarie Manalo
Area Leader at Chirp Food IncArea Leader at Chirp Food Inc