Anam Ahmad
Richmond Hill,Ontario
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Unit Secretary
Mackenzie Health Hospital
09.2021 - Current
- Prioritize and coordinate up to 200+ urgent referrals from various sources (e.g., community, inpatient and outpatient departments, emergency department) in a timely manner.
- Collect and compile data on monthly referrals for stroke and neuroscience services.
- Analyze referral patterns and trends to support decision-making using Excel and Tableau.
- Schedule appointments for urgent stroke work-ups (CT/MRI scans, ultrasounds, heart monitoring).
- De-escalate tense situations and conflicts with professionalism and empathy.
- Ensure accuracy and timeliness in scheduling to meet patient needs and organizational requirements.
- Manage the schedules and clinics for 11 neurologists under pressure with ease.
Editorial Intern
Mind4Youth
03.2024 - 06.2024
- Contributed to the production of mental health content targeted at teenagers and young adults.
- Assisted in researching, writing, and editing articles, blog posts, and other materials addressing mental health issues relevant to the youth demographic.
- Successfully completed assigned tasks and met deadlines with ease and efficiency.
- Prioritized tasks effectively to ensure timely delivery of content while maintaining high standards of quality.
- Authored an article examining the relationship between sleep patterns and mental well-being, with a particular focus on the impact of sleep on adolescent mental health.
- Conducted secondary research and synthesized information to produce an informative and engaging piece geared towards the youth demographic.
Patient Access Representative
Cortellucci Vaughan Hospital
07.2021 - 09.2021
- Coordinated 100+ appointments for both hospital sites, including referrals, imaging, and follow-up requests for outpatient clinics.
- Ensure accuracy and timeliness in scheduling to meet patient needs and organizational requirements.
- Transcribed 500+ referrals and documents in EPIC accurately and efficiently.
- Uphold privacy standards during telephone interactions and document handling to protect patient information.
Peer Mentor
Big Spoon Lil Spoon
02.2021 - 04.2021
- Work directly with children with developmental disabilities in group and one-on-one settings to adapt activities and instructions to best suit their accessibility needs.
- Provide individualized guidance to help students overcome challenges and achieve their goals.
- Collaborate with students to develop healthy communication and interpersonal skills through mentorship and guidance.
- Foster positive relationships and create a supportive environment for students to express themselves and build confidence.
- Organize and host weekly cooking classes aimed at promoting engagement and social interaction among students.
- Plan and facilitate cooking activities that encourage teamwork, creativity, and skill development.
Education
Master of Science - MSc in Psychology -
University of Glasgow
Glasgow, Scotland05.2025
Honours Bachelor of Science - BSc in Psychology -
University of Toronto
Toronto, ON12.2021
Skills
- EMR / EHR
- Problem Resolution
- Strong Organization
- Technical Proficiency (MS Office, Tableau, Python, R)
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Certification
Clinical Terminology for International and U.S. Students
University of Pittsburgh
Timeline
Editorial Intern
Mind4Youth
03.2024 - 06.2024
Unit Secretary
Mackenzie Health Hospital
09.2021 - Current
Patient Access Representative
Cortellucci Vaughan Hospital
07.2021 - 09.2021
Peer Mentor
Big Spoon Lil Spoon
02.2021 - 04.2021
Master of Science - MSc in Psychology -
University of Glasgow
Honours Bachelor of Science - BSc in Psychology -
University of Toronto
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