ANALYN COLLETTE
Manager
EDMONTON,Canada
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
12
12
years of professional experience
Work History
Bartender
ROGERS PLACE
10.2016 - Current
- Check identification of customers to verify age requirements for purchase of alcohol.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and loyalty.
- Created unique cocktail recipes, enhancing drink menu offerings and driving sales.
- Trained and mentored new bartenders on operational procedures and customer interaction techniques.
- Managed inventory levels, minimizing waste through efficient stock rotation and ordering practices.
Manager in Charge
Sorrentino
04.2018 - 12.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed and maintained strong relationships with vendors to ensure timely product availability and competitive pricing.
- Implemented staff scheduling systems to maximize productivity during peak business hours.
- Conducted regular performance evaluations, providing feedback to enhance team performance and morale.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
COFFEE ASSOCIATE
STARBUCKS COFFEE SHOP
11.2016 - 05.2019
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- Brew coffee and tea, and fill containers with requested beverages.
- Delivered exceptional customer service, enhancing overall guest experience and satisfaction.
- Operated point-of-sale systems accurately, ensuring efficient transaction processing.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Trained new team members on operational procedures and customer engagement techniques.
- Monitored inventory levels, assisting in stock management and replenishment tasks.
- Collaborated with team to streamline workflow during peak hours, improving service speed.
Server
MAMA NITAS RESTAURANT
03.2016 - 05.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Cash checks for customers.
- Pay company bills by cash, vouchers, or checks.
FOOD ATTENDANT
DAIRY QUEEN
03.2014 - 04.2017
- Strictly followed all cash, security inventory and labor policies and procedures. Prepared a variety of foods according to customers orders or supervisor instructions, following approved procedures.
- Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service.
Education
Bachelor of Science - Education
PAMANTASAN NG LUNGSOD NG PASAY
Pasay City, Metro Manila04.2004
Skills
- Customer Oriented Point of sales(POS)Quick learner Organized multi-Tasker Confident and friendly manner Anticipating Customer needs
- To get a position that will unite my skills and knowledge and achievement while at the same time provides encouraging and positive environment To find a stable job where man perform in the best of my abilities skills and strength as I did my previous work to be attentive, observant and be one of the best employees that the company will have
- Strong multitasking
- Customer service
- Highly reliable
- Customer service expertise
- Cleanliness and hygiene
- Engaging personality
- Cash register operation
- Professional appearance
- Hospitality service expertise
- Complex Problem-solving
- Handling difficult customers
Languages
English
Full Professional
Timeline
Manager in Charge
Sorrentino
04.2018 - 12.2025
COFFEE ASSOCIATE
STARBUCKS COFFEE SHOP
11.2016 - 05.2019
Bartender
ROGERS PLACE
10.2016 - Current
Server
MAMA NITAS RESTAURANT
03.2016 - 05.2017
FOOD ATTENDANT
DAIRY QUEEN
03.2014 - 04.2017
Bachelor of Science - Education
PAMANTASAN NG LUNGSOD NG PASAY