Analyn Scott
Airdrie,AB
Summary
Dynamic Surveillance Operator with proven expertise at PARQ Vancouver Limited, enhancing security through meticulous surveillance monitoring and risk assessment. Recognized for streamlining incident reporting and maintaining confidentiality, while delivering exceptional customer service. Adept at utilizing advanced surveillance technology and demonstrating strong attention to detail, ensuring compliance with gaming regulations and fostering a safe environment.
Overview
11
11
years of professional experience
Work History
Surveillance Operator
PARQ Vancouver Limited
07.2017 - 02.2025
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
- Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
- Streamlined incident reporting procedures, resulting in faster response times from relevant parties involved.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Aided in resolving disputes among patrons or employees by providing unbiased visual evidence from surveillance recordings.
- Demonstrated professionalism and commitment to excellence by consistently adhering to established policies, procedures, and regulatory requirements.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Contributed to loss prevention efforts by conducting thorough video reviews of suspected incidents.
- Enhanced teamwork within the department by sharing knowledge and expertise with fellow Surveillance Operators during shift handovers or briefings.
- Maintained strict confidentiality regarding sensitive information obtained during surveillance activities to protect both patrons'' privacy and casino integrity.
- Participated in ongoing training sessions to stay current on industry trends and advancements in technology.
- Enhanced casino security by diligently monitoring surveillance equipment and identifying suspicious activities.
- Assisted management in evaluating employee performance through discreet observation and analysis of work habits.
- Monitored gambling activities for compliance with state and local regulations.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
Table Games Dealer
River Rock Casino Resort
06.2014 - 07.2017
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Enforced game rules to maintain fair paly and avoid disputes.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
- Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
- Dealt cards and compared hands to determine winners of games such as blackjack.
Education
Bachelor Of Secondary Education - Secondary Education
Wesleyan University of The Philippines
Philippine Skills
- Surveillance monitoring
- Risk assessment
- Attention to detail
- Customer service
- Situational awareness
- Time management
- Confidentiality maintenance
- Accurate incident reporting
- Multitasking capacity
- Problem-solving
- Surveillance technology
- Quick learner
- Adaptability and flexibility
- Decision-making
Languages
English
Full Professional
Timeline
Surveillance Operator
PARQ Vancouver Limited
07.2017 - 02.2025
Table Games Dealer
River Rock Casino Resort
06.2014 - 07.2017
Bachelor Of Secondary Education - Secondary Education
Wesleyan University of The Philippines
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