Ana Pereira
Richmond Hill,Canada
Summary
Customer service professional with proven track record in assisting clients and enhancing their experience. Known for reliability, adaptability, and collaborative approach in achieving team goals. Proficient in navigating various customer service platforms and maintaining positive attitude under pressure.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Coffee Shop Assistant
Port Chops Cafe & Bistro
03.2025 - 01.2026
- Prepared and displayed daily pastries and baked goods.
- Assisted in baking and product setup before opening.
- Attended the counter, took customer orders, and processed payments.
- Prepared a variety of coffee and teas.
- Prepared acai bowls depending on the customer's toppings preference.
- Cleaned and chopped vegetables and fruits to make a variety of smoothies.
- Maintained cleanliness and organization of the workspace and customer area.
- Worked long shifts, opening and closing the shop.
Sales Associate / Selling Specialist
Bath & Body Works
10.2024 - 11.2025
- Worked in a fast-paced retail environment where I took on several leadership roles and helped create a great experience for customers:
- Line Lead: Helped manage long lines during busy times by keeping the flow moving and supporting the cashiers.
- Cash Lead: Helped run the cash register area, made sure everything was organized, and stepped in to fix any problems.
- Front of Shop Lead: Greeted customers as they came in, talked to them about deals and new products, and helped them find what they needed.
- Closing Lead: Took the lead during store closing — cleaned up the sales floor, helped count cash, and made sure the store was ready for the next day.
- Cleaning Lead: Made sure the store stayed clean and tidy, especially during rush hours and after product testing areas got busy, came in the mornings to deep clean the store.
- Product & Sales Helper: Gave advice on products, helped customers build gift sets or pick out scents, and explained sales and promos.
- Upselling Lead: Was trained to identify customer preferences by observing their product choices and suggested complementary items to increase sales.
Bakery Co-op Student
Longo’s
01.2024 - 07.2024
- Helped prepare and package a variety of baked goods, including bread, pastries, and desserts for retail sale.
- Maintained a clean and organized workspace by following proper food safety and sanitation procedures.
- Assisted with labeling, stocking, and setting up bakery displays to meet store presentation standards.
- Provided customer service by answering questions, locating products, and offering product suggestions.
- Supported the bakery team with day-to-day tasks in a fast-paced environment, including restocking ingredients and handling basic equipment.
Education
High School Diploma -
St.Elizabeth Catholic Highschool
Thornhill, ON06.2025
Medical Aesthetics
International Beauty Institute
Toronto, ON08-2026
Skills
- Cash handling proficiency
- Clear communication
- Team leadership
- Sales expertise
- Hospitality and accommodation
- Customer service
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
English
Native or Bilingual
Certification
- CPR Certified
- First Aid Certified
- Smart Serve Certified
- Customer Service Certified
Timeline
Coffee Shop Assistant
Port Chops Cafe & Bistro
03.2025 - 01.2026
Sales Associate / Selling Specialist
Bath & Body Works
10.2024 - 11.2025
Bakery Co-op Student
Longo’s
01.2024 - 07.2024
High School Diploma -
St.Elizabeth Catholic Highschool
Medical Aesthetics
International Beauty Institute