Ana Luisa Haimovitch
San Diego
Summary
Detail-oriented professional with strong skills in cleanliness, sanitation, and safety compliance. Committed to supporting customer satisfaction through effective collaboration and prompt response to cleaning needs.
Overview
24
24
years of professional experience
Work History
EVS Tech
Scripps Memorial Hospital La Jolla
San Diego
02.2024 - Current
- Maintain cleanliness and sanitation in patient rooms and common areas.
- Perform regular inspections of assigned areas for cleanliness and sanitation, ensuring compliance with safety regulations.
- Comply with OSHA standards related to environmental services operations.
- Dispose of hazardous waste following safety protocols and regulations.
- Collaborate with nursing staff to address specific cleaning needs promptly.
- Monitor supply levels and report shortages to management for timely restocking.
- Respond quickly to emergency cleaning requests throughout the facility.
- Assist in training new staff on cleaning procedures and safety standards.
Noon Duty Aide
Hickman Elementary
San Diego
04.2021 - 01.2024
- Supervised students during lunchtime to ensure safety and proper behavior.
- Assisted in coordinating outdoor activities to promote engagement and teamwork.
- Monitored playground equipment for safety and reported maintenance needs promptly.
- Collaborated with teachers to address behavioral concerns and support student needs.
- Managed student transitions between lunch and recess efficiently and calmly.
- Provided first aid assistance as needed, ensuring student well-being during emergencies.
- Inspected playground equipment regularly for signs of damage or wear and tear.
- Maintained a positive learning environment by addressing disruptive behaviors quickly and effectively.
- Reported any suspicious activity or potential safety hazards immediately to administration.
Customer Service Associate
Staybridge Suites
San Diego
11.2018 - 03.2020
Customer Service Associate
Neiman Marcus
San Diego
09.2017 - 11.2018
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and service requests to enhance satisfaction.
- Resolved customer complaints with empathy, providing effective solutions to ensure positive experiences.
- Collaborated with team members to ensure smooth store operations.
- Ensured compliance with company policies and safety regulations consistently.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Collaborated with sales associates to streamline management of customer store accounts.
- Answered and transferred incoming phone calls from customers.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the customer service area by vacuuming the floors, emptying trash cans, etc.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Built and maintained productive relationships with employees.
Customer Service Associate
Staybridge Suites Hotel
San Diego
03.2002 - 03.2017
- Assisted guests with check-in and check-out procedures at the hotel front desk.
- Resolved guest inquiries and complaints to enhance overall satisfaction experience.
- Coordinated housekeeping requests to ensure timely room readiness for guests.
- Managed reservations using hotel management software for efficient booking processes.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Education
Bachelor of Science -
Universidad Estatal De Sponora
Hermosillo MX03-1999
Skills
- Sanitation procedures
- Osha compliance
- Time management
- Excellent customer service skills
- Active listening
- Effective communication
- Team collaboration
Languages
Spanish
Full Professional
Timeline
EVS Tech
Scripps Memorial Hospital La Jolla
02.2024 - Current
Noon Duty Aide
Hickman Elementary
04.2021 - 01.2024
Customer Service Associate
Staybridge Suites
11.2018 - 03.2020
Customer Service Associate
Neiman Marcus
09.2017 - 11.2018
Customer Service Associate
Staybridge Suites Hotel
03.2002 - 03.2017
Bachelor of Science -
Universidad Estatal De Sponora