ANALU ANDRADE
Stratford,Canada
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
FACILITY ADMINISTRATOR
GREEN SEAL CANNABIS
02.2024 - 07.2024
- Ensure work quality and adherence to established policies and procedures.
- Coordinate with production, operations, customer service and other functions as logistics support.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Assisted with meetings and conference room reservations.
FRONT DESK CLERK/ HOUSEKEEPING
THE BRUCE HOTEL
05.2022 - 01.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Prepared reports on guest satisfaction levels and other metrics.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Trained new staff members in customer service techniques and hotel operations.
RETAIL
HUDSON'S BAY
11.2017 - 12.2017
- Sold products and services in retail store, kiosks and event environments.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
- Tagged and prepared new merchandise for retail sales.
- Monitored staff in creation of high-quality fixtures that would be used in retail locations for luxury brands.
ADMINISTRATIVE ASSISTANT
CHOUEST - BRAM OFFSHORE
04.2013 - 09.2016
- Provide general support for the office, facilitating the organization and interaction between sectors in fluent English.
- Distributed email, correspondence memos, letters, faxes and forms
- Submit and reconcile expense reports with accuracy and attention to detail.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
MARKETING MANAGER
RIL - RETÍFICA ITABAIANA LTDA
02.2008 - 10.2010
- Worked closely with design agencies and assisted the company with new publicity and campaigns
- Managed the company's marketing budget
- Overall responsibility for brand management and corporate identity
- Developing the marketing strategy for the company on line with company objectives.
LOGISTICS OPERATOR/ HR
ASA BRASIL
- Liaised with management and team members to implement new strategies and initiatives to improve the service of transporting people and materials to offshore drilling rigs
- Built and followed scheduled product distribution, either of products or people, enabling fast and efficient transportation that works with specific schedules, terminated by aviation companies or oil rig off-shore companies
- Ordered, tracked, and reported inventory and deliveries ensuring accuracy
- Ability to communicate clearly and effectively in other languages
- (English).
Education
Associate of Arts - Social Media Marketing
Centennial College
Scarborough, CA07-2018
Bachelor of Arts - Graphic Design
Universidade Tiradentes
Aracaju, Brazil08-2007
Skills
- Building Maintenance
- Security management
- Inventory Stocking
- Guest Relations
- Cash Handling
- File Management
- Administrative Skills
Timeline
FACILITY ADMINISTRATOR
GREEN SEAL CANNABIS
02.2024 - 07.2024
FRONT DESK CLERK/ HOUSEKEEPING
THE BRUCE HOTEL
05.2022 - 01.2024
RETAIL
HUDSON'S BAY
11.2017 - 12.2017
ADMINISTRATIVE ASSISTANT
CHOUEST - BRAM OFFSHORE
04.2013 - 09.2016
MARKETING MANAGER
RIL - RETÍFICA ITABAIANA LTDA
02.2008 - 10.2010
LOGISTICS OPERATOR/ HR
ASA BRASIL
Associate of Arts - Social Media Marketing
Centennial College
Bachelor of Arts - Graphic Design
Universidade Tiradentes
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