Anallely Sayas
Shafter
Summary
Offering strong communication and problem-solving skills, with desire to learn and grow in customer service management. Brings understanding of customer service principles and ability to apply technical solutions effectively. Ready to use and develop interpersonal and analytical skills in any role. Eager to learn and Grow withing your Company.
Overview
8
8
years of professional experience
Work History
Truck Loader
Feddex
11.2022 - 02.2023
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Maintained clean and functional warehouse space throughout 8 hour shifts.
- Reduced loading errors, ensuring that all cargo matched shipping documentation.
- Reviewed shipping orders for accurate fulfillment.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
- Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.
- Reduced product damage during transport by ensuring proper stacking techniques were employed during the loading process.
Medial Receptionist
Stockdale Podiatry Group
02.2015 - 05.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Improved workflow efficiency, organizing back-office supplies and equipment.
Medical Assistant
Stockdale Podiatry Group
02.2015 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Education
Associate of Arts - Medical Assistant
UEI College
Bakersfield, CA06-2014
Skills
- Front desk operations
- Telephone etiquette
- Microsoft office
- Reliable team player
- Compassionate
- Efficient space utilization
- Payment collection
- Problem-solving capacity
- Adaptable
- Bilingual in spanish and english
- Fast learner
- Adapting to Fast-paced environments
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Truck Loader
Feddex
11.2022 - 02.2023
Medial Receptionist
Stockdale Podiatry Group
02.2015 - 05.2020
Medical Assistant
Stockdale Podiatry Group
02.2015 - 05.2020
Associate of Arts - Medical Assistant
UEI College
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