Analiza Gayao

Managed patient and financial records to ensure accuracy and confidentiality.

Answered telephones promptly, addressing inquiries and directing calls as needed.

Registered and scheduled patients efficiently to optimize clinic operations.

Performed daily cleaning of receptionist areas to maintain a professional environment.

Stocked supplies regularly to support uninterrupted front desk functionality.

• Provided excellent customer service to create positive experiences and build patient trust.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
• Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
• Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
• Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
• Expedited appointment scheduling through effective utilization of office management software systems.
• Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
• Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
• Improved data accuracy and patient record management with diligent updating and organizing of digital and physical files.

• Reported maintenance issues encountered in rooms or common areas to employer for prompt resolution.
• Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
• Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Adhered to professional house cleaning checklist.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Dusted picture frames and wall hangings with cloth.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Verified cleanliness and organization of storage areas and carts.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Returned emptied garbage receptacles to proper locations.
• Washed and put away kitchen dishes, utensils and glassware.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.