Ana Livier Galvez
Tujunga
Summary
Proven leader in fast-paced environments, adept at team coordination and event execution, showcased during tenure at The Chefs Bag. Excels in customer engagement and problem-solving, ensuring memorable client experiences. Skilled in inventory management and food safety, driving efficiency and compliance. Demonstrates reliability and creative thinking, enhancing operational success and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Catering Assistant
The Chefs Bag
03.2016 - 08.2018
- Provided friendly, courteous service to create memorable moments for guests.
- Collaborated with team members to execute seamless catering events for clients.
- Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Delivered catered food and supplies to facility for on-time set-up.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
Gas Station Lead
Performance Gas Station
09.2008 - 03.2010
- Oversaw fuel deliveries, ensuring timely arrival and proper storage according to industry regulations.
- Conducted regular inventory checks to maintain optimal stock levels, ensuring the availability of products for customers.
- Resolved customer complaints professionally, fostering positive relationships and promoting brand loyalty.
- Assisted in budgeting and forecasting activities to help management make informed decisions about resource allocation for future growth opportunities.
- Managed financial transactions accurately for smooth operations and minimized discrepancies in daily revenue reports.
- Managed vendor relationships to negotiate favorable pricing terms and ensure consistent supply of high-quality products for customers.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Maintained inventory of all saleable items.
- Followed safety protocols while working, avoiding accidents and injuries.
- Removed safety hazards, soiled items, and trash from customer areas.
Resturant Lead
El Mariachi Resturant
04.2002 - 07.2004
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in menu development, contributing innovative dish ideas that quickly became popular among customers.
- Optimized seating arrangements during peak hours for better customer flow management without compromising on comfort or experience quality.
- Conducted regular audits of hygiene practices to ensure compliance with industry regulations and uphold a clean dining environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Food Service Worker
RALPHS GROCERY COMPANY
10.1997 - 04.2002
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained cleaning supplies inventory, and replenished depleted items.
- Maintained business office inventory and equipment by checking stock to determine inventory level.
- Managed inventory levels, reducing stockouts and excess inventory costs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
High School Diploma -
CBTis 12
Jiquilpan, Mx07.1978
Skills
- Reliability and punctuality
- Chef support
- Table preparation
- Food storage protocol
- Food restocking
- Cleaning and sanitizing
- Customer Service
- Problem-Solving
- Safe handling
- Relationship Building
- Customer Engagement
- Attention to Detail
- Flexible and Adaptable
- Creative Thinking
- Workplace Safety
- Team Leadership
- Safety Management
- Sweeping and Mopping
- Cash Register Operation
- Decision-Making
- Food Portioning and Packaging
- Product Merchandising
- Work Coordination
- Dishwasher Operation
- Event Coordination Experience
- Inventory organization
- Shipping and receiving
- Order Fulfillment
- Materials Planning
- Multitasking Abilities
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Catering Assistant
The Chefs Bag
03.2016 - 08.2018
Gas Station Lead
Performance Gas Station
09.2008 - 03.2010
Resturant Lead
El Mariachi Resturant
04.2002 - 07.2004
Food Service Worker
RALPHS GROCERY COMPANY
10.1997 - 04.2002
High School Diploma -
CBTis 12
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