Analilian Caraway
West Sacramento
Summary
Experienced professional in member services with a track record of optimizing service delivery and enhancing member experiences. Proven ability to foster a collaborative team environment and consistently achieve high standards. Recognized for adaptability and reliability in dynamic settings. Seeking a position to establish a long-term career while utilizing 2 years of call center experience, at least 6 months of data entry expertise, and over 10 years of customer service skills.
Overview
16
16
years of professional experience
Work History
Member Service Lead
YMCA
09.2024 - Current
- Enhance member satisfaction by providing exceptional customer service and promptly addressing concerns.
- Serves as a mentor to junior staff members, providing guidance on best practices in handling various situations related to membership services.
- Manage day-to-day operations, including scheduling, staff training, and performance evaluations.
- Reconcile daily sales transactions to balance and log day-to-day revenue.
- Manage inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Worked well in a team setting, providing support and guidance.
Member Service Rep
YMCA
10.2022 - Current
- Answering phone calls on a daily basis while maintaining professionalism throughout the call and other interactions with being face to face with the members
- Taking payment from the members while ensuring correct change is given and not being short
- Engaging with members in different conversations, also remembering as many names as possible
- Other basic office duties as well
Jail Information
Nueces County Jail
09.2022 - 10.2022
- Answered all phone calls and advised if a person was in our jail or not
- Collected and posted bond information for inmates
- Took and released property to and from family members for inmates
- Advised people how to put money on an inmate’s books
- Checked in and documented all visitors that came into the jail
- Advised where visitors who were not for the inmates but for other employees at the jail on where to go
Leasing Consultant
All Temps Personnel
04.2022 - 07.2022
- Answer the telephone and in person in a professional manner while answering any and all questions the resident or potential resident may have
- Entered all Maintenance work orders
- Entered certain reports in computer
- Took and posted rental payments in the system
- Gave tours of apartments that were available
Jail Information
Corpus Christi Chiro and Wellness
11.2021 - 12.2021
- Answer calls professionally, to schedule patients using SILKONE system, take payments, verified insurance, made care calls, escorted patients to the room, helped with some x-rays, and faxed papers to the VA or lawyers
- I also assisted the dr
- In whatever other office needs he may have had
Customer Service Representative
Results CX
08.2021 - 10.2021
- Answer calls with professionalism while also answering any and all questions that the consumers may have
- Typing up to 35wpm, I can effectively multi-task with several computer programs at once
- To be a one call resolution
Customer Service Representative
Alorica
07.2018 - 05.2019
- Answer calls with professionalism while also answering any and all questions that the consumers may have
- Typing up to 35wpm, I can effectively multi-task with several computer programs at once
- To be a one call resolution
Call Center Rep
Faneuil
11.2015 - 12.2016
- Answer calls with professionalism while also answering any and all questions that the consumers may have, communicating with consumers via Chat as well
- Typing up to 35wpm, I can effectively multi-task with several computer programs at once
- To be a one call resolution
Cashier
Churchs Chicken
07.2011 - 08.2012
- To take orders accurately which including listening very well over noisy environments or the drive-thru speaker
- To give back exact change which meant paying attention to what was given to me and how much to give back exactly
- To help prep food and to clean very well the bathroom, lobby, dishes and floors on the kitchen area
- I had to make sure every experience was professional and polite as possible even if they were upset
Cashier
Churchs Chicken
07.2009 - 06.2010
- To take orders accurately which including listening very well over noisy environments or the drive-thru speaker
- To give back exact change which meant paying attention to what was given to me and how much to give back exactly
- To help prep food and to clean very well the bathroom, lobby, dishes and floors on the kitchen area
- I had to make sure every experience was professional and polite as possible even if they were upset
Education
Diploma -
John F. Kennedy High School
Sacramento, CA2009
Skills
- Group Coordination
- Budget Management Skills
- Proven Leadership Skills
- Service Excellence
- Financial Processing
- Monetary Transactions Oversight
- Client Knowledge Sharing
- Database Systems Oversight
- Customer Feedback Management
- Problem-solving abilities
Timeline
Member Service Lead
YMCA
09.2024 - Current
Member Service Rep
YMCA
10.2022 - Current
Jail Information
Nueces County Jail
09.2022 - 10.2022
Leasing Consultant
All Temps Personnel
04.2022 - 07.2022
Jail Information
Corpus Christi Chiro and Wellness
11.2021 - 12.2021
Customer Service Representative
Results CX
08.2021 - 10.2021
Customer Service Representative
Alorica
07.2018 - 05.2019
Call Center Rep
Faneuil
11.2015 - 12.2016
Cashier
Churchs Chicken
07.2011 - 08.2012
Cashier
Churchs Chicken
07.2009 - 06.2010
Diploma -
John F. Kennedy High School
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