Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

ANALIE LACHANCE

Summary

An accomplished Manager with over 13 years' experience in retail operations management, people leadership, training and recruitment. A proven track record of driving business and providing exemplary superior customer service and engagement. Exceptional people leadership skills and a demonstrated ability to increase business and drive brand loyalty. Tracks and analyzes profitability and key metrics to ensure superior results.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Fresh Assistant Manager

WALMART
Port Coquitlam, BC
05.2021 - 07.2022
    • Maintained positive customer relationships by responding quickly to customer service inquiries
    • Supervised and evaluated associates, enabling them to improve skills, achieve daily objectives and attain advancement
    • Provided weekly work schedules for over 60 associates in 5 different departments to accommodate business demands and time off requests
    • Conducted and led fresh quarterly inventories to identify possible inventory discrepancies
    • Focused on ensuring food safety and rotation guidelines were in place and followed, and followed up on performance opportunities
    • Performed duties in accordance with applicable standards, policies and guidelines to promote safe working environment
    • Interviewed and hired talent for fresh departments and ensured training was efficient and followed fresh guidelines.

Store Manager

STARBUCKS
Burnaby, BC
10.2019 - 02.2021
  • Oversaw all facets of business including people management, operations, financial performance, and health and safety compliance
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Managed team of 14 direct reports by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve performance
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
  • Created work schedules according to sales volume and number of employees to ensure effective use of resources
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality
  • Controlled labour hours and inventory costs through hands-on management and proactive changes
  • Utilized various tools to plan for and achieve operational excellence in store including automated labour scheduling, monthly status report, quarterly business review, cash management, and inventory management
  • Promoted sustainability and optimized inventory strategies to decrease waste through implementation of processes and procedures.

Assistant Store Manager

Walmart
Wainwright, AB
05.2014 - 07.2019
  • Acting store manager when store manager was away for training or vacation
  • Trained and mentored store associates and new assistant managers
  • Completed planned inspections and directed associates to correct discrepancies as identified
  • Vetted job applications and made hiring decisions to fill vacancies with individuals identified to be strong team members and operationally effective for organization
  • Led store projects such as pallet drop program, project 275, fashion transformation, site to store and initial stages of grocery home shopping
  • Oversaw and communicated new store programs including new way of working, global time and attendance, new TC70s and functional apps
  • Conducted scheduled performance reviews for team subordinates to identify achievements and confirm corrective measures required
  • Took initiative to improve store in shrink reduction and prevention by instructing and leading teams in shrink awareness, situational awareness, PI accuracy, CCTV, knowledge, and preparedness for annual inventories
  • Set schedules and delegated assignments based on team member strengths to optimize customer service and store operations.

Department Manager/Associate

Walmart
Wainwright, AB
09.2010 - 05.2014
  • Directed and monitored 1-10 associates to ensure excellent customer service
  • Maintained shelf stock, signage and ensured price accuracy
  • Assisted with front end operations such as customer queries, cashier assistance, refunds, and auditing of cashiers
  • Completed planned checks of department to ensure all standards were at highest level.
  • Communicated with managers of other departments to maintain transparency.

Education

Management Tune-Up And Emotional Intelligence

Harvard Business Publishing
Virtual
2017

Certificate - Management Essentials

Walmart Academy
Virtual
2014

Photography

International Career School Canada
Correspondence
2007

Certified Continuing Care Assistant

Nova Scotia Community College
Middleton, NS
2003

Skills

  • Fluent in french and English
  • Leadership
  • Continuous Improvement
  • Change Management
  • Coaching
  • Staff Training and Development
  • Quality Assurance
  • Financials (P&L, Budgets)
  • Business Strategy
  • Diversity

Timeline

Fresh Assistant Manager

WALMART
05.2021 - 07.2022

Store Manager

STARBUCKS
10.2019 - 02.2021

Assistant Store Manager

Walmart
05.2014 - 07.2019

Department Manager/Associate

Walmart
09.2010 - 05.2014

Management Tune-Up And Emotional Intelligence

Harvard Business Publishing

Certificate - Management Essentials

Walmart Academy

Photography

International Career School Canada

Certified Continuing Care Assistant

Nova Scotia Community College

Certification

WHMIS

Pesticide certification (expires 05-15-24)

Food Safety (Expires 05-18-24)

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ANALIE LACHANCE