Summary
Overview
Work History
Education
Skills
Certification
Further Educational Prospects
Timeline
Generic

Analie Karavdic

La Mesa

Summary

Passionate about customer service with a background in supporting customers in high-paced environments. In previous roles, I excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. My strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. I have made significant impacts by consistently improving customer service protocols, leading to increased satisfied customers and satisfaction rates.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Lowes
10.2023 - 01.2025
  • Responsible for handling all phone calls including customer complaints.
  • Responsible for handling all pick up orders and issues associated with it.
  • Responsible for working the cash register.
  • Responsible for making large sales and meeting quotas
  • Responsible for handling all store returns and any issues associated with it.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Resolved customer inquiries in a timely manner.
  • Performed additional duties as assigned by management team.

Shift Manager

Hans and Harry’s Bakery
12.2022 - 09.2023
  • Responsible for overseeing employees and setting tasks for them.
  • Responsible for overseeing 3 different baking departments at once.
  • Maintaining cleanliness of the store and quality of it’s products.
  • Counting all cash drawers before and after each shift.

Shift Lead

Jamba Juice CLK
08.2021 - 09.2022
  • Responsible for overseeing store and employees
  • Opening and closing the store
  • Maintaining organization in the store
  • Handling customer complaints
  • Counting the store’s inventory
  • Making deposits for the store

Warehouse Associate

Amazon Warehouse Seasonal Sortation Associate (DsD3)
09.2020 - 02.2021
  • Scanning packages and putting them in their designated places.
  • Moving carts with product to staging locations for drivers to pick up
  • Loading carts full of products.

Cashier

Chipotle Mexican Grill MCAS Miramar Marine Corps (CMG Concessions)
12.2019 - 07.2020
  • Answering phone calls and customer complaints
  • Preparing food and packaging meals
  • Ringing up customer purchases
  • Cleaning the front of the store
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

RN Nursing Program

Southwestern College
06.2025

Certification - Certified Phlebotomy Technician (CPT I)

USC San Diego
10.2022

High school diploma -

Diego Hills Charter High School
08.2022

Skills

  • Employee management
  • Customer complaint resolution
  • Excellent Communication
  • Team Leadership Skills
  • Great Customer Service
  • Great with Cash/Operating Cash Registers
  • Computer Knowledge
  • Team collaboration
  • Time management

Certification

  • Bilingual, (English & Croatian/Bosnian)
  • Flexible Hours
  • Fast Paced
  • Phlebotomist Technician Certification

Further Educational Prospects

Currently finishing requirements in order to attend Grossmont College’s RN Nursing program. My goal is to attend Grossmont’s RN Nursing Program and follow the necessary steps to obtaining an RN state license.

Timeline

Customer Service Associate

Lowes
10.2023 - 01.2025

Shift Manager

Hans and Harry’s Bakery
12.2022 - 09.2023

Shift Lead

Jamba Juice CLK
08.2021 - 09.2022

Warehouse Associate

Amazon Warehouse Seasonal Sortation Associate (DsD3)
09.2020 - 02.2021

Cashier

Chipotle Mexican Grill MCAS Miramar Marine Corps (CMG Concessions)
12.2019 - 07.2020

RN Nursing Program

Southwestern College

Certification - Certified Phlebotomy Technician (CPT I)

USC San Diego

High school diploma -

Diego Hills Charter High School

Similar Profiles

CREATE PROFILE
Analie Karavdic