Analicia Lopez
San Diego
Summary
Recent high school graduate with experience in hotel front desk operations, customer service, and office support. Strong communication, organization, and problem-solving skills with experience handling transactions, assisting diverse customers, and supporting daily operations in professional environments. Seeking opportunities to contribute and continue developing skills in customer service and professional environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Assistant
Real Power Industries
Poway
06.2025 - 08.2025
- Maintained and updated filing systems, enhancing organization and accessibility of office documents
- Supported office operations by completing administrative and organizational tasks promptly and accurately
- Assisted in preparing and organizing paperwork and records for efficient filing and storage
- Reviewed, labeled, and separated documents into designated folders based on business and administrative requirements
- Organized and sorted physical files by company, account number, and category for accurate record-keeping and easy retrieval
Hotel Front Desk Receptionist
The Sofia Hotel
San Diego
06.2023 - 08.2023
- Managed guest check-in and check-out procedures and coordinated room assignments based on availability and guest requests
- Directed incoming calls for guests, reservations, and inquiries to ensure efficient communication and service
- Processed cash and electronic transactions accurately while maintaining confidentiality of sensitive payment information
- Resolved guest concerns and managed difficult situations to foster positive experiences and satisfaction
- Coordinated with housekeeping and maintenance teams to promptly address guest requests and ensure room readiness
- Monitored room status and supported daily front desk operations and organization
- Operated hotel management system to maintain accurate records and support reservations and guest information
Education
Granite Hills High School
San Diego, CASkills
Detail-oriented recent high school graduate with experience in hotel front desk operations and customer service Skilled in communication, organization, and problem-solving, with a proven track record of managing transactions and assisting diverse customers Eager to leverage expertise to enhance customer experiences and support operational efficiency
Certification
- California Food Handler Card (Obtained September 2024)
Timeline
Office Assistant
Real Power Industries
06.2025 - 08.2025
Hotel Front Desk Receptionist
The Sofia Hotel
06.2023 - 08.2023
Granite Hills High School