ANA LEE MAHILUM
High River,AB
Summary
To be able to work efficiently, contribute positive skills and productive service to the company. Adept in customer service, managing of phone calls, report, and emails. Proficient with administrative skills like using Microsoft word and excel. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Cargill – Administrative Assistant
Cargill
01.2018 - 04.2023
- Processes employees' vacation and overtime
- Adds all information for newly hired locally and international people to Employee Central and Kronos system.
- Manages employees' termination documentation.
- Updates union dues and six months increase in Employee Central.
- Updates job codes and pay rates in Employee Central
- Assisting all employees' concern and solving problem as needed.
Billing Clerk
Cargill
08.2016 - 01.2018
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Executed billing tasks and recorded information in company databases.
- Developed and implemented billing procedures to enforce compliance with company policies.
- Used data entry skills to accurately document and input statements.
- Created improved filing system to maintain secure client data.
Food Service Associate
Subway
04.2015 - 08.2016
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Stocked condiments, beverages and plates for diners.
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
- Greeted visitors, answered questions and accepted payments.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
Crew Member
A & W
09.2014 - 04.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
Supervisor
Tim Hortons
09.2011 - 07.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
Diploma - Accounting and Payroll Administration
05.2022
A diploma program with a solid in accounting, payroll, and income taxation, besides knowledge in administrative and skills with software such as Microsoft, Sage and Quickbooks
Bachelor of Science - Business Administration and Management
03.2000
Skills
- Organized and detail-oriented with strong work ethic
- Paid attention to details while completing assignments
- Honest and hardworking with willingness to work in long term and to help others
- Strong time management, organization, interpersonal and learning skills
- Adaptable and proficient in learning new concepts quickly and efficiently
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and fast-paced environment
- Computer skills like MS word, excel, outlook and power point
Timeline
Cargill – Administrative Assistant - Cargill
01.2018 - 04.2023
Billing Clerk - Cargill
08.2016 - 01.2018
Food Service Associate - Subway
04.2015 - 08.2016
Crew Member - A & W
09.2014 - 04.2015
Supervisor - Tim Hortons
09.2011 - 07.2014
ABM College - Diploma, Accounting and Payroll Administration
Central Mindanao Colleges - Bachelor of Science, Business Administration and Management
Similar Profiles
Kyle PondKyle Pond
Maintenance Superintendent at CargillMaintenance Superintendent at Cargill
Windson Jean-GeorgesWindson Jean-Georges
Meal Loadout Operator/Relief Operator at CargillMeal Loadout Operator/Relief Operator at Cargill
KENNETH TAVAREZKENNETH TAVAREZ
Mechanical Maintenance Technician at CargillMechanical Maintenance Technician at Cargill