Ana Kristine Batalla
Kelowna,BC
Summary
Work in a company that fosters strong cross-cultural and cross-regional collaboration, characterized by a high-performance and results-oriented culture. Leverage my extensive Finance background in delivering results and achieving corporate goals. Drive business growth by enhancing customer satisfaction and providing high-quality training services.
Experienced Training Sales Manager with 15 years in the service industry. Skillfully delivers high-quality service and promotes customer loyalty. Dedicated to team and business success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in managing multiple projects simultaneously while maintaining accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
27
27
years of professional experience
Work History
Part-Time-Food Service Assistant
Costco
05.2024 - Current
- The role involves preparing hot food items such as pizzas and hot dogs, including baking, slicing, and warming as needed
- Customer interactions are vital, including taking orders, processing payments, and providing prompt, courteous service.
- The position also requires operating and maintaining various food and beverage dispensing machines, ensuring they are clean and adequately stocked
- Maintaining cleanliness throughout the facility involves cleaning tables, floors, and equipment and managing trash disposal
- Inventory management is another critical responsibility, including stocking ingredients and supplies while adhering to health codes and safety procedures
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
Full-Time-Cashier
Oriental Superstore
01.2023 - Current
- Mainly assist clients in the in-store checkout process
- Assisting with shelf-stocking, clean-up, and displays
- Opening, closing, and balancing sales at the end of the day
- Rectifying any price discrepancies and resolving complaints from clients
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Part-Time-Customer Service Representative
Money Mart
05.2023 - 06.2023
- Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence
- Sell and receive cash for/from another staff member, record correctly, and enter into the Point-of-Sale system (fine count all monies received and given out)
- Register new customers quickly and efficiently in the Point-of-Sale system
- Promote all products and services
- Complete all product and service transactions in the Point-of-Sale system
- Issue Loans rapidly and efficiently, ensuring risk assessment strategies are utilized
- Cash checks quickly and efficiently, ensuring risk assessment strategies are utilized
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Training Manager – Philippines Regional Office
Huawei Technologies Philippines, Inc.
10.2012 - 12.2022
- Drive the training business growth in the Philippine Representative
- Ensure that all training requirements, talent pain points, and capability issues are addressed with the available standard learning solutions
- Otherwise, consult with customers to provide targeted and customized solutions
- Detailed Duties and Responsibilities:
- Introduce and present learning solutions being sold or offered to clients
- Ensure to close a deal to achieve sales quota
- Handle and promote sales to existing clients personally or through the phone
- Furnish a contract or quotation of estimated costs of services that are needed in a project then submit it to clients
- Follow up on contract or quotation status by initiating frequent visits or calls
- Conduct solution presentations related to Talent development
- Secure the Purchase order of clients although most of the time training is often bundled in the equipment sales or requested free by customers
- Confirm the delivery dates by the client
- Training delivery schedules
- Conduct project closure meetings and agree on the next steps in the talent development strategy of customers
- Oversee the training part of the bidding by answering the SOC (statement of compliance), and generate a training proposal and quotation
- Achieve and deliver sales and marketing objectives through the new channels of sales such as companies and other industrial accounts
- Create a database of major operators in the Philippines with details on several employees, contact persons, and addresses
- Show the return on investment
- ROI (Return on Investment) for training is shown during a consultancy on competence development where we justify the training value by linking it to the competency improvement of their employees
- Plan, and secure resource trainers
- May coordinate with the service manager to help the client in handling problems related to networks and people competency
- Suggest the appropriate training course and its benefits to customers
- Consult with the client and the service manager to resolve any problems related to networks and people competency
- Responsible for the external customers' training business leading the Philippine Regional Office
- Manage the Philippines Representative Office (PRO) overall Learning Service business, managing its sales, revenue, and Gross Profit Ratio (GPR) targets
- Organize and deliver product technical training courses to clients in PRO
- In charge of the management of overall training delivery operations to all PRO customers
- Participate in bidding for projects by developing technical training proposals and quotations, analyzing the bid requirements, and replying to statements of compliance for submission to the bidding manager
- Applied traditional pre-sales and solution engineering tasks and responsibilities to interactive marketing
- Solution Development: Analyzed current service offerings and those competitors in conjunction with customer data; collaborated with product marketing and product management to define value, prioritize, and roadmap future solution requirements; provided solid design recommendations that integrate with customer systems
- Meet customers, collect training requirements and develop the solutions, and get the support channel from HQ to design training programs and materials for the respective training subject;
- Drive and manage consulting-led services and provide support to equipment-led sales
- Delivered consulting to customers during large projects and in stand-alone consulting engagements
- Mainly responsible for the sales growth of training business in the country
- Develop new sales opportunities and create awareness, given new technologies such as Network Function Virtualization (NFV), Software-Defined Networks (SDN), Internet of Things (IoT), Fifth Generation (5G), Big Data, Cloud Computing, and other training solutions
- Design competence improvement solutions for PRO customers for all domains such as CORE, Radio Frequencies (RF), Wireless, and Transport
- Engage with government agencies such as the Department of Information and Communications Technology (DICT), TESDA, DepEd, and USP (University of South Pacific) to introduce Huawei Learning Services and solutions and see how we can assist the government with its programs on National ICT Talent development
- This is done in partnership with Huawei PR group, which has a relationship with the department
- Responsible for managing and monitoring the Huawei New Employee Mentorship program, an onboarding program for Delivery and Service (D&S) new employees to fast-track their integration into Huawei culture, understanding of Huawei core Values, and fast adoption of their roles in the project
- Provide consultation services to other organizations as the need arises
Solution Consultant –Philippines
Nokia Siemens Networks, (Philippines), Inc.
04.2008 - 06.2012
- Drive and manage consulting-led services and provide support to system-led sales
- Delivered consulting to customers during large projects and in stand-alone consulting engagements
- Mainly responsible for the sales growth of training business in the country
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Business Analyst, Business Control 2
Nokia Philippines, Inc.
02.2001 - 04.2007
- Mainly handled both accounts receivables and accounts payables tasks
- Maintained the reporting and planning tools (structures, hierarchies etc.) to ensure continuity and quality (headcount, cost centers, etc.) Conducted overall planning process activities for a specific area, analyzed results, and ensures high-quality levels in the reporting process
Accounting Supervisor
Microdata Systems and Management Inc. –Philippines
02.1998 - 02.2001
- Ensured that basic reporting structures (organizations, cc etc.) correspond to requirements in his/her responsibility area reporting
- Prepare financial statements and seek information to business decisions
Education
Post-Baccalaureate Diploma - Marketing
Okanagan College
Kelowna, BC04.2025
MBA - Business Administration
De La Salle University
Philippines01.2009
Bachelor of Science - Accountancy
Jose Rizal University
Philippines04.2001
Skills
- Working with diverse people
- Strong work ethic
- Customer service
- Problem-solving
- Quick learner
- Attention to detail
- Teamwork and collaboration
- Multi-tasking strength
- Decision-making
- Verbal and written communication
Training
- March 2014 Project Management Level 3
- October 2011 Learning Week for APAC-INDIA CDS (Thailand)
- October 2010 Presentation Skills (Ateneo Professional School - Philippines)
- November 2008 Return on Investment Training (Thailand)
Languages
English
Full Professional
Timeline
Part-Time-Food Service Assistant
Costco
05.2024 - Current
Part-Time-Customer Service Representative
Money Mart
05.2023 - 06.2023
Full-Time-Cashier
Oriental Superstore
01.2023 - Current
Training Manager – Philippines Regional Office
Huawei Technologies Philippines, Inc.
10.2012 - 12.2022
Solution Consultant –Philippines
Nokia Siemens Networks, (Philippines), Inc.
04.2008 - 06.2012
Business Analyst, Business Control 2
Nokia Philippines, Inc.
02.2001 - 04.2007
Accounting Supervisor
Microdata Systems and Management Inc. –Philippines
02.1998 - 02.2001
Post-Baccalaureate Diploma - Marketing
Okanagan College
MBA - Business Administration
De La Salle University
Bachelor of Science - Accountancy
Jose Rizal University
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