Ana Karen Herrera
Chino
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Procurement Buyer
WAEV
Anaheim
04.2021 - 05.2025
- Managed procurement processes for various materials and supplies.
- Collaborated with suppliers to negotiate favorable contract terms.
- Conducted market research to identify potential vendors and products.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Coordinated with internal teams to assess procurement needs and priorities.
- Implemented cost-saving strategies in procurement operations.
Customer Experience Agent
Polaris Industries
Anaheim
07.2020 - 03.2021
- Managed customer inquiries via phone and email to ensure timely responses.
- Collaborated with cross-functional teams to resolve customer issues efficiently.
- Utilized CRM software to track customer interactions and maintain accurate records.
Service Parts Lead
Polaris Industries
Anaheim
06.2019 - 06.2020
- Led daily parts operations team to ensure efficient workflow.
- Managed inventory levels for optimal stock availability and accuracy.
- Coordinated logistics for timely parts distribution to production areas.
- Trained staff on safety protocols and proper equipment handling.
- Increased team productivity by implementing multiple strategic process improvements.
- Reviewed customer orders and ensured that all items were properly packed, labeled, and shipped in a timely manner.
Guest Services Team Lead
Target
Tustin
01.2017 - 06.2019
- Front-End Manager, consistently meet and excel sales target.
- Trained [20-25] new sales associates each quarter.
- Handled all customer relations issues in a gracious manner and in accordance with company policy.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
Stocker
Target
Tustin
07.2015 - 01.2017
- Stocked shelves with merchandise to ensure product availability and organization.
- Assisted customers in locating items and provided product information.
- Maintained store cleanliness by regularly cleaning aisles and displays.
Education
Bachelor of Arts - Urban Planning
University of California, Irvine
08.2015 - 06.2019
Skills
- Team leadership
- Customer service
- Sales experience
Timeline
Procurement Buyer
WAEV
04.2021 - 05.2025
Customer Experience Agent
Polaris Industries
07.2020 - 03.2021
Service Parts Lead
Polaris Industries
06.2019 - 06.2020
Guest Services Team Lead
Target
01.2017 - 06.2019
Bachelor of Arts - Urban Planning
University of California, Irvine
08.2015 - 06.2019
Stocker
Target
07.2015 - 01.2017