Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Krystsina Malysheuskaya

Hospitality Professional
Toronto

Summary

Experienced and results-driven hospitality professional with over 8 years of progressive leadership in bar management. Proven track record of driving revenue growth, optimizing front-of-house operations, and delivering exceptional guest experiences in high-volume and premium service environments. Skilled in team leadership, inventory control, cost management, and staff training. Adept at fostering a positive work culture while maintaining strict adherence to health, safety, and liquor compliance standards. Recognized for elevating service standards and building high-performing teams in both casual and upscale venues.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Premium Services Supervisor

Rogers Centre (TBJ/LEGENDS)
08.2024 - Current
  • Supervise daily operations of premium seating areas, ensuring an exceptional guest experience for VIP and high-profile clients.
  • Lead and train a team of 15–25 front-line staff in premium hospitality standards, service protocols, and health & safety compliance.
  • Coordinate with catering, premium concessions, housekeeping, and event operations teams to deliver seamless premium service before, during, and after events.
  • Monitor guest feedback and respond to service issues in real time, consistently resolving concerns to maintain a 95%+ satisfaction rate.
  • Conduct pre- and post-event walkthroughs to assess readiness, inventory, and cleanliness of premium spaces.
  • Assist in scheduling, timekeeping, and performance evaluations, contributing to improved team efficiency and morale.
  • Ensure compliance with liquor laws and venue policies while maintaining a professional and upscale environment.

Premium Services Supervisor

Rogers Centre (TBJ/LEGENDS)
08.2024 - Current
  • Supervise daily operations of premium seating areas, ensuring an exceptional guest experience for VIP and high-profile clients.
  • Lead and train a team of 15–25 front-line staff in premium hospitality standards, service protocols, and health & safety compliance.
  • Coordinate with catering, premium concessions, housekeeping, and event operations teams to deliver seamless premium service before, during, and after events.
  • Monitor guest feedback and respond to service issues in real time, consistently resolving concerns to maintain a 95%+ satisfaction rate.
  • Conduct pre- and post-event walkthroughs to assess readiness, inventory, and cleanliness of premium spaces.
  • Assist in scheduling, timekeeping, and performance evaluations, contributing to improved team efficiency and morale.
  • Ensure compliance with liquor laws and venue policies while maintaining a professional and upscale environment.

Premium Bartender/Supervisor

Illuminarium
08.2023 - 01.2024
  • Company Overview: Canadian Branch (THE DISTILLERY DISTRICT)
  • Organized special events and created exclusive drinks for Intel Encore AI Exhibit, Stand Up Comedy Nights, Private Buyouts (Sony, Simons).
  • Successfully managed bar operations and achieved revenue targets.
  • Trained and supervised a team of 6 employees.
  • Implemented effective inventory control measures.
  • Ensured compliance with liquor laws and regulations, resolving neighborhood complaints and obtaining a liquor license.
  • Led the team during periods of special permission (SOP), resulting in increased revenue and customer satisfaction.
  • Created premium drinks in partnership with supplier partners (Flying Monkeys, Spirit of York)
  • Canadian Branch (THE DISTILLERY DISTRICT)

Head Bartender

Mimico Cruising Club
01.2023 - 04.2024
  • Company Overview: Seasonal
  • Managed and leaded a team of servers to ensure high-quality experience.
  • Served yacht club members and guests in a busy bar setting accurately.
  • Organization of weddings, concerts and large-scale events.
  • Creation of special drinks, signature cocktails and cocktail cards.
  • Prepared and serve a wide range of cocktails, mixed drinks and beverages to patrons with a strong focus on quality and presentation.
  • Engage with guests in a friendly and professional manner, providing personalized recommendations and ensuring a memorable experience.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Seasonal

Bar manager

Bar & Grill «Kanu»
08.2022 - 04.2023
  • Provided leadership, problem solved and decision made in all areas.
  • Supervised the preparation, display, and delivery of food and drinks.
  • Performed weekly inventory in accordance with company standards.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Communicated with guests to ensure satisfaction at an exceptional level.
  • Performed kitchen and bar line check to ensure proper quality and quantity of food products.

Education

Bachelor's Degree - Criminology and Criminal Justice

Mogilev State A.Kuleshov University
Mogilev, Belarus
09.2014 - 06.2020

Skills

  • Leadership
  • Problem Solving
  • Management
  • Teamwork and Professionalism
  • Guest relations
  • Guest accommodations

Personal Information

  • Date of Birth: 10/02/1997
  • Canadian Citizen
  • Came to Canada in September 2020


Timeline

Premium Services Supervisor

Rogers Centre (TBJ/LEGENDS)
08.2024 - Current

Premium Services Supervisor

Rogers Centre (TBJ/LEGENDS)
08.2024 - Current

Premium Bartender/Supervisor

Illuminarium
08.2023 - 01.2024

Head Bartender

Mimico Cruising Club
01.2023 - 04.2024

Bar manager

Bar & Grill «Kanu»
08.2022 - 04.2023

Bachelor's Degree - Criminology and Criminal Justice

Mogilev State A.Kuleshov University
09.2014 - 06.2020

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Krystsina MalysheuskayaHospitality Professional